Karina Teras Email and Phone Number

Website Development for Hotel: Led the project to create a comprehensive website featuring hotel information, an online store for branded products, and multimedia content.• Collaborated with UX/UI experts to design the website.• Wrote all textual content and produced photos and videos.• Managed website updates through the WordPress admin panel.Property Management System (PMS) Integration: Directed the implementation of the Mews PMS and oversaw employee training.• Acquired in-depth knowledge of the PMS.• Developed training materials, including videos and a knowledge base in Trello.• Conducted training sessions to ensure all staff were proficient in using the system.

I was lucky to take part in the opening of the aparthotel. I searched for suppliers and managed the purchase of apartment equipment.After opening, I held the position of Front Office Manager.• Supervised front desk operations, including check-in and check-out processes.• Managed daily room inventory and handled online and phone reservations.• Scheduled and coordinated housekeeping shifts.• Resolved guest complaints promptly and professionally, enhancing guest satisfaction.