Evolving and systematizing operational blue-prints and procedures to support the organization’s growth and success. Influencing the management of all processes of business; including sales, marketing, finance, and operations. Managing the company's finances and ensuring that it’s performing within budget.

Results-driven Yelp Elite Squad member in New York City, influencing the decisions of 156,236 individuals in 2022. Specialized in web content writing, featured writing, and social media marketing with a focus on restaurant reviews. Leveraged strategic photos and videos to entice customers to explore various establishments. Proficient in photo shoots, social media strategy, media trends, set styling, and content strategy. Known for adaptability, strong writing skills, and expertise in web content creation. Adept at social media management and marketing strategies.

With dedication in a fast-paced and high-volume call center environment, I proactively drove urgency among vendors to promptly address benefit questions and resolve issues. Skillfully scheduled appointments and screened assessments to identify risk factors, enabling timely interventions. Expertly managed calls from providers, handling authorizations, referrals, visits, tests, and faxed care plans. Meticulously and with privacy, documented member information in compliance with internal procedures. Demonstrated exceptional communication skills by promptly addressing member issues and needs. Diligently monitored member screenings to enhance quality and cost outcomes. Working in a B2B space in a customer care role, actively contributing to the success and satisfaction of clients through dedicated support and service.

Results-oriented Fashion Stylist with a track record of driving successful revenue, surpassing sales quotas, and building strong client relationships at Guess. Consistently contributed to the achievement of impressive annual revenue for Flagship location of $8 million through personalized styling services and cultivating customer loyalty. Skilled in business analytics, utilizing key performance indicators to identify trends, make data-driven decisions, and enhance overall store success. Exceeded daily sales quotas by an average of 150% or more, demonstrating exceptional sales abilities and dedication. Working with limited celebrities and VIP clients including Nikki Jam, Drake Bell, Janet Von and more while being on the team with influencer launches involving J Balvin, Jennifer Lopez and internet influencers in 2019. Committed to delivering exceptional customer service, fostering repeat business, and ensuring client satisfaction. Proficient in tracking business development goals, analyzing store metrics, and taking on additional responsibilities to maintain operational excellence. With a proven track record of driving revenue, building relationships, and leveraging business analytics, I am poised to excel in new challenges and contribute to success.

Engaging customers, creating memorable experiences and contributing to store accomplishments allowed for top regional performance consistently. By delivering personalized solutions, I contributed to creating a tailored and satisfying customer experience. In addition to customer engagement, I actively contributed to the success of the overall store's KPI’s. Consistently demonstrating the ability to connect with customers, including celebrities, locals, magazine teams and leadership across Sydney and building relationships. I assisted with visual merchandising, ensuring an appealing and cohesive presentation of products. I also demonstrated proficiency in stock management and control, ensuring accurate inventory levels and product availability for customers. Teamwork and collaboration are essential values for me. I supported and collaborated with my colleagues, fostering a positively fun, fast-paced and successful team dynamic for 3 years across multiple locations in Sydney.

Stylist with a proven track record of delivering exceptional customer service and a passion for fashion at Cue in Sydney, Australia. Dedicated to creating remarkable shopping experiences and exceeding customer expectations. Staying up-to-date with the latest fashion trends, providing valuable insights and recommendations to enhance customer confidence and style. Skilled in building strong relationships with customers and VIPs, offering personalized styling advice and fostering loyalty. Committed to helping clients discover their unique style and express themselves through fashion, curating stylish ensembles that instill confidence and empowerment.

▶Coordinated resources, researched as well as networked to professionally improve/ build strong teams, systems and process of communications by modeling and reinforcing culture that was built with a personable approach that allowed team to feel connected and supported which fostered collaboration and cooperative, problem solving while enhancing performance of teams as well as individuals across every Hillsong Church Campus Location. ▶Facilitated an efficient system that funneled conversations, brainstormed solutions, innovative ideas, and gathered comprehensive information briefs for campaigns and promotion request from campuses to a project manager, while being the main person of contact for National and Global Communication Oversights. ▶Constantly developed expertise, capacity and project skills with high levels of commitment.

▶Provided leadership/support/ training to the team by completing all preparation to make events strong while aware that team strength is maintained and preparation is delegated. ▶Assisted with event service planning focused on improving by: flagging action points/resources/goals to achieve outcomes, attending meetings, managing priorities, communicating feedback/information to the team while integrating a holistic schedule. ▶Management of events included: scheduling, problem solving, maintaining culture, and maintaining Work Health Safety (WHS) guidelines, communicating/delegating roles, coordinating, completing set-up and pack-down of events. ▶Worked within Job Profile/ responsibilities and sought assistance/direction as required while articulating areas of improvement along with demonstrating improvement and receiving feedback well.

Timelessly prioritized exceptional customer service and interpersonal skills, successfully managing various aspects of the sales process including phone sales, online sales and in person clients showcasing my ability to take initiative while being comfortable and knowledgeable using technology and social media apps adapting to the global clientele. I had the opportunity to work closely with celebrity shoppers, CEO’s, Stylist and VIP clients, providing them with personalized styling assistance and ensuring their satisfaction. Additionally, having the privilege of participating in events with the designer Anna Sui, gaining valuable insights into the fashion industry and the importance of creating memorable experiences for customers.

Supporting the Design Director and team at Nautica, playing a crucial role in design meetings, fittings, and sketch reviews while bringing in positivity in a fast paced environment. I contributed to the creation of trend and mood boards, organized materials and archives, and provided administrative support to senior leadership. I maintained the design library and ensured the smooth running of day-to-day operations.

As a part-time Sales Stylist while attending High School, I successfully leveraged my multilingual abilities in Spanish, Italian, Portuguese, and French to sell and style global clients on site. Committed to customer satisfaction, I provided exceptional customer service, addressing inquiries and offering styling advice. With strong interpersonal and communication skills, I ensured a positive shopping experience. Additionally, I demonstrated my organizational abilities by organizing floor displays and styling mannequins.