Karina Araujo Email & Phone Number

Dublin, County Dublin, Ireland

● Support the finance team by managing office budgets, expenses, and operational data through detailed spreadsheet tracking.● Maintain customer data and enter new sales using HubSpot.● Create suppliers, customers, invoices, and POs through Xero, ensuring timely payment of all invoices and chasing overdue payments.● Managing office supplies, equipment, and facilities to ensure a well-organized work environment.● Onboarding staff across multiple regions, including Ireland, the UK, Europe, and the US.● Coordinate payments and commissions for staff.● Handling communication with clients, vendors, and internal departments to streamline sales processes.● Plan and organize company events.

Dublin, County Dublin, Ireland

I work in a financial institution as the first line of customer support via telephone, web case and email.● Quickly respond to customer calls, web cases and emails, ensuring the company SLA´s● Liaised with different departments to resolve customer queries and escalate cases● Deliver a high level of service and provide prompt resolution to ensure customer satisfaction● Assist with queries and end-to-end resolution relating to (but not limited to) card activation and cancellation, issues with deliveries, account information and access, etc

Dublin, County Dublin, Ireland

I started as a delivery liaison, and after one year, I was promoted to a trainer supporting the new hires due to the fast business expansion. Considering my good performance leading training and development and operations, the management then offered me a promotion to Duty Manager.● Supervised and managed daily operations of the kitchen and delivery● Managed orders coming through the system, phone & restaurant floor● Handled escalations caused by customer dissatisfaction or operations issues● Planned shift roasters and resolved any coverage issues that could arise due to personnel absence● Ensured all employees were up to date with their certification and training● Responsible for stock management, replenishment and keeping the system always up to date● Assisted with hiring processes and handled administrative work required for new hires

Dublin, County Dublin, Ireland

● Took orders in the system and processed them along with the kitchen staff promptly● Provided training and support to newcomers● Ensure a high level of cleanliness and organisation at all times● Handled and packaged a high number of delivery orders, especially during the pandemic● Liaised closely with the delivery team and kitchen staff

Dublin, County Dublin, Ireland

After the difficult months of the pandemic, when the hospitality businesses closed, I resumed working as a waitress in a restaurant while it remained open.● Handled customer orders, providing excellent customer service● Liaised closely with kitchen staff ● Served food and prepared drinks● Ensured a high level of cleanliness on the restaurant floor at all times, etc.Achievement: During my time there, I had photography as a hobby and took pictures of the restaurant, which were then very appreciated by the management. They then used one of the photos as part of social media advertisement, which brought excellent visibility to the restaurant.

Dublin, County Dublin, Ireland

To support my studies, I worked as an intermittent minder in different families, assisting with looking after kids between the ages of six months to twelve years old. I helped the parents with the children’s schedules, meals, and homework, as well as strived to be creative in solving problems around issues that could arise with the children or educationally entertain them.

Dublin, County Dublin, Ireland

As soon as I arrived in Ireland, I worked as a promotional staff in different events, stores and supermarkets, promoting products and services and supporting different marketing and merchandising activities.

São Paulo, Brazil

As part of my higher diploma in Economics curriculum, I did an internship in the governmental institution regulating Brazil’s stock market. My tasks and responsibilities evolved around ensuring compliance and adherence to national regulations on financial transactions.● Liaised closely with financial institutions to collect data required and reviewed any discrepancies● Reviewed and prepared reports on investment funds data● Exported investment funds data and ran periodic macro jobs on Excel to generate insights and key KIPs● Performed end-of-the-month closing process, running reconciliation and disputes when required

Ba In Marketing (Digital Media & Cloud Computing) Part-Time, Marketing

Activities and Societies: Class Rep

Higher Diploma, Economics

Higher National Diploma, Qqi Administration And Office Management