- Manage customer relationship from the beginning of the cycle, developing and encouraging proactive communication (CRM FileMaker Pro).- Responsible for measuring the level of use and consumption of customers with the tools contracted, and their satisfaction rate.- Formulation of action plans by customer segment, working along with the sales team.- Coordination of webinars, events and other activities that contribute to educate users, and take advantage of the tools… Show more - Manage customer relationship from the beginning of the cycle, developing and encouraging proactive communication (CRM FileMaker Pro).- Responsible for measuring the level of use and consumption of customers with the tools contracted, and their satisfaction rate.- Formulation of action plans by customer segment, working along with the sales team.- Coordination of webinars, events and other activities that contribute to educate users, and take advantage of the tools purchased.- Content creation (blog / social network) that encourages the use and consumption of users.- Responsible of training team, and the coordination of online courses and workshops for users. Show less

- Management of customer relationship through a direct and permanent communication, raising needs, meeting requirements and monitoring their rate of satisfaction with service (CRM Vtiger).- Preparation of reports presented to the board.- Tabulation of satisfaction survey results from all regions.- Writing and editing content for the News section of the corporate website.- Elaboration of news releases and communications aimed at internal and external stakeholders.- Support on… Show more - Management of customer relationship through a direct and permanent communication, raising needs, meeting requirements and monitoring their rate of satisfaction with service (CRM Vtiger).- Preparation of reports presented to the board.- Tabulation of satisfaction survey results from all regions.- Writing and editing content for the News section of the corporate website.- Elaboration of news releases and communications aimed at internal and external stakeholders.- Support on organization and production of corporate events. Show less

- Supervisory on events held by various brands of Nestlé (Nido, Yogurt & Postres, Milo, Nescafe, among others).- Development of a photographic record and a report of the events in which the brand was present.- Content development and updating of the “EVENTS” link on www.nescafe.cl website (articles, press notes and photographs).

- Key Account responsible (Embonor (Coca-cola), ECUSA, Oriflame, Kimberly Clark, San Jorge y Sony Ericsson) in planning and implementation of their customer loyalty projects.- Project management in coordination with local and Eastern suppliers (China).- Quotation management.- Training and supervising to Account Executives.

- Collaborate in planning and implementation of strategic positioning projects for clients such as: Adexus, P & G (Procter & Gamble), NCR, Intel, Latin Telecommunications, CSC (Computer Sciences Corporation), Faber Castell and Oriflame, among others.- Manages customer satisfaction surveys and media audit to the press media.- Support in coordination of customer corporate events.- Developing of client proposal and presentations.- Elaboration and update of leads and prospect data… Show more - Collaborate in planning and implementation of strategic positioning projects for clients such as: Adexus, P & G (Procter & Gamble), NCR, Intel, Latin Telecommunications, CSC (Computer Sciences Corporation), Faber Castell and Oriflame, among others.- Manages customer satisfaction surveys and media audit to the press media.- Support in coordination of customer corporate events.- Developing of client proposal and presentations.- Elaboration and update of leads and prospect data base. Show less