Karina Fernandes Email & Phone Number

• Aid in developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
• Address customer complaints according to company policies and procedures
• Supervise and motivate staff to enhance performance

Scarsdale, New York, United States

• Rang up customers swiftly and accurately in a busy general store environment.
• Managed the cash register, POS software, and inventory database.
• Assisted customers with purchase questions, promotion concerns, defects, and returns.
• Successfully promoted and convinced consumers to apply for store credit card.

Mount Vernon, New York, United States

• Ensured all tasks of a food service worker along with the following:
• Managed and supervised food service associates, including day to day assignments, training, mentoring, coaching, evaluating performance, and administering progressive discipline.
• Coordinated scheduling to ensure seamless service.
• Performed cycle counts of inventory and based store orders on outcome to ensure minimum waste and spoilage of products.
• Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
• Ensured a pleasant experience for all customers, responded to customer complaints or inquiries, and solicited customer feedback and input.

Mount Vernon, New York, United States

• Maintained high standards of customer service during high-volume, fast-paced operations
• Cleaned and sanitized frozen yogurt machines, dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Answered phones in a professional, friendly and efficient manner
• Handled currency and credit transactions quickly and accurately
• Followed procedures for safe food preparation, assembly, and presentation
• Took initiative to find extra tasks when scheduled duties were completed