He creado AcupunturaShop, una tienda virtual para los terapeutas y masajistas que ofrecen terapias alternativas, en esta tienda encontrarán todo el material necesario para sus terapias de acupuntura, moxibustión, electroestimulación, ventosas, masaje, mesoterapia, etc.

To manage the data for the internal infrastructure of the Call Centers and engage internal organizations supporting the infrastructure of the Call Centers to maintain a seamless call flow. To manage the processes, tools and relationship with external suppliers providing Call Center functions to Nortel. Single point of contact for call routing data management in the internal Call Centers which includes: •managing the data used in the Call Centers, •implementing enhancements… Show more To manage the data for the internal infrastructure of the Call Centers and engage internal organizations supporting the infrastructure of the Call Centers to maintain a seamless call flow. To manage the processes, tools and relationship with external suppliers providing Call Center functions to Nortel. Single point of contact for call routing data management in the internal Call Centers which includes: •managing the data used in the Call Centers, •implementing enhancements to the call flow in the Call Centers and •managing issues found with the Call Centers into the appropiate team(s) for resolution. Managing changes to the call routing procedures within the external Call Center and ensuring they are implemented in a timely manner.Working with the external Call Center to ensure that their processes are up to date and accurate for new products or according to organizational changes within Nortel. Leading weekly calls with the external Call Center management team to review issues and action plans for resolution.Escalating and ensuring resolution of issues where the external Call Center could be at fault. Show less

Responsible for planning and operating new telemarketing and customer service projects (sale of credit cards, insurance against accidents, medical, legal and road). Management staff like sales executives, supervisors, monitors, valuators and coordinators, taking an average of 120 employees managed by myself. To give support to the Customer Service team and to set the service levels/quality standards to approach the goals of the company. Responsible for Contact Center training manual elaboration… Show more Responsible for planning and operating new telemarketing and customer service projects (sale of credit cards, insurance against accidents, medical, legal and road). Management staff like sales executives, supervisors, monitors, valuators and coordinators, taking an average of 120 employees managed by myself. To give support to the Customer Service team and to set the service levels/quality standards to approach the goals of the company. Responsible for Contact Center training manual elaboration and to train the call center trainers and agents. To maintain all Customer Services documents up to date. Responsible of quickly escalate appropriate problems related with daily activity of call center. To develop, maintain and update databases of the call center Intranet necessary for the efficient of the call center agents. Support CRM campaigns and promotions. Responsible to fulfill all customer service reports. Show less

Prospecting for sale customer service call center, preparation of quotations, closing sales, tracking development of contract and billing.Coordinated the implementation and operation of many inbound and outbound campaigns Reengineering and implementation of the new sales and operation processes of new and existing campaigns. Mapping of current processes, detection and proposals for improvements in the same for the optimization of resources.

Head of Toditocard.com Call Center (7x24 campaign of 4000 calls per day on average, related to technical support, card activations, online sales and attention of USA users). Coordinate the Sales of the Toditocard.com Card. About 130 employees managed by myself.Reengineering all the process of the call center operation.

Implementación del Sistema de Calidad en los procesos de operación del Hospital Medica Sur.