- Performed testing, working closely with HR and IT to validate data accuracy- Created accounts for testing in UAT environment with dummy data based on test scenarios- Researched best practices and provided improvement recommendations for an enhanced end-user experience- Acted as liaison Business Application Management (BAM) and business stakeholders- Support HR technology projects or initiatives involving Workday HCM by managing Tier 1 configuration items. Configuration responsibilities may include modifications to business processes, condition rules and notifications, help text, reports, and minor system changes- Keep current with Workday releases, via release notes, and scheduled internal release review meetings to understand changes and new functionality- Perform enterprise integration builder (EIB) in Workday- Provide support to data integrity by conducting data audits and coordinating with the correct users to make any necessary changes

Contributed actively to the launch of performance management processes, including oversight, training, and user acceptance testing (UAT) training for goal setting, quarterly feedback, year-end review and other functions. Customized solutions as necessary for atypical situations in concert with regional leads. - Led eligibility projects to align employees with the correct process, pulled data from multiple systems for analysis, and produced supplemental system reference materials such as tips, user guides, FAQs, and help resources. - Created dynamic dashboards for audit, compliance, and usage within one year of being appointed as personality assessment tool administrator. Saved on process improvements through vendor collaboration. - Culled business insights vital to the nurture of high-level talent and corporate competitive advantage through big data analysis and validation. - Remedied issues with reporting processes by independently learning the Workday process, resulting in a successful year-end review process for 40K+ personnel globally

Scheduled, trained new instructors for, and managed delivery of new employee orientation webinars for the North America region. Cut administrative work for the team by 40% as the manager of and trainer to a departmental intern. Executed the enterprise tuition reimbursement program with a complex structure and diverse participating populations. Crafted policies and processes to synchronize related U.S. practices. Addressed complicated payment problems for staff and institutions, coordinated budget recommendations, and managed year-end accruals. - Wrote test scripts and assisted testers as part of the implementation of the first corporate online application.- Produced and analyzed reports to determine target locations and employee groups as part of oversight of the launch of the Leading Others program with 600+ leaders.- Submitted $80K in claims as manager of the California State Training Grant, closely working with internal vendor and business clients.

Administered the enterprise-wide tuition reimbursement program with 5K+ participants through the review, processing, and documentation of requests. - Built a tracking system to incisively analyze improvement and program impact. - Recouped $400K in reimbursement payouts after establishing an audit process. - Hiked enrollment in industry education courses after creating and disseminating emails, job aids, and webinar information for target audiences. - Performed accounts payable and benefits accounting in support of HR finance and budgeting functions. - Managed daily operation of and maintenance for the Learning Management System (LMS), including customer support, troubleshooting, and data analysis & reporting. - Originated and deployed system training in support of program launch.