Operations Manager
CurrentResponsible for Health & Safety and Environmental procedures. Including administration of Health & Safety documents & policies, training and compliance at all times.Ensuring warehouse, retail and office policies & procedures remain current, correct and adhered to.Managed retail showroom and high footfall pop-up stores at industry expos, providing an excellent retail experience for customers.Leading a diverse operations team to deliver a high standard of excellence while maintaining team spirit and customer focus.In the Managing Directors' absence, I ensure the smooth running of all areas of the organisation and additional decision-making.Created an environment where we deliver amazing service, met performance goals and kept stock processes at the forefront of everything in a commercial, operationally efficient, and safe environment.Responsibility for leading all team members, both operational and sales. Including recruitment and disciplinary procedures.Managing team rotas to ensure that all departments and processes are managed to provide the best service possible whilst maintaining and meeting targets.Delivered projects quickly and accurately that were driven by business changes and market fluctuations.Managed the implementation of new ERP systems, ensuring team training and confidence were implemented while maintaining high levels of service delivery.Procurement and stock churn data analysis through ERP systems and analytical data.Building and maintaining relationships with suppliers and logistical providers. Project management and third-party logistic implementation.
