• Design and conduct usability audits of non-profit websites and conduct heuristic analysis and user research to ensure that the mission and goals of the nonprofit are met and that the website meets users’ needs.• Researched and reviewed strengths and weaknesses of Goodwill Northern New England’s AmeriCorps recruitment strategy through interviews with current and former members, staff, and host sites about their experience. • Compile competitive analysis of similar programs nationwide. Suggest process improvements for maximum effectiveness.

▪ Recruited to a newly created role charged with shaping and improving the end-to-end customer experience by understanding user needs, identifying pain points, and developing meaningful solutions.▪ Implemented a holistic approach to service design, optimizing all touchpoints across the service journey and delivering a seamless and integrated user experience.▪ Engineered robust service blueprints, user personas, and customer journey maps, partnering with business transformation, product, and sales teams to build alignment and synergy and foster a unified approach.▪ Led design thinking workshops, sparking creativity and breaking silos with internal stakeholders to ideate, prototype, and test user-centered solutions, ensuring alignment with overarching business and customer needs.▪ Facilitated design research sessions to gather insights on employee and customer needs, behaviors, and preferences, executed testing sessions to evaluate solution usability, and analyzed and synthesized findings into actionable suggestions.▪ Steered project to improve conversion from free trial users to paid subscribers, applying user-centered design to craft in-app messaging based on user motivators and behaviors

▪ Designed and tested user-centered, responsive wireframes and prototypes for enterprise software for state governmentagencies, ensuring alignment with business requirements.▪ Traveled to various sites to facilitate user research and usability testing through user interviews, card sorting, A/B testing,and tree testing; presented analysis and insights with actionable recommendations for usability improvements.▪ Advocated for user needs with teams of product managers, developers, visual designers, and stakeholders throughcomprehensive presentations and written reports.▪ Launched a program to ensure understanding and implementation of Web Content Accessibility Guidelines (WCAG) across all products, spearheading accessibility efforts.

• Designed and implemented student-centered lesson plans for 3 daily 2-hour classes• Managed a classroom of 4-12 students ranging in age and skill level• Wrote quarterly student reports monitoring academic and personal development milestones.

Sourced, interviewed and successfully placed 32 volunteers across the state of Maine, resulting in a fully staffed program. Facilitated and designed ten virtual and in-person training sessions covering skill building, career counseling and other topics based on participant feedback. Built new relationships with potential non-profit host sites across the state of Maine and fostered relationships with existing host sites.

*Coordinate and recruit volunteers for Services to the Armed Forces program*Develop and revitalize statewide case work system*Collaborate with Veterans Affairs services to coordinate Red Cross volunteers across the state.

*Initiated campus-wide programming as well as coordinated and advised programming efforts by student organizations*Oversaw the functions and operations of the Campus Center and provided leadership and direction in communicating student life needs to the Dean and Associate Dean of Students.

Researched the ways in which Beloit College and its competitors brand themselves, particularly in admissions strategies. Created a competitive analysis of findings

Oversaw a board of 12 members and over 50 programmers. I held weekly meetings with the executive staff, acted as Chief Operator of the EAS machine and oversaw other FCC duties and regulations; oversaw installation of new web stream device and applied for funding for it; balanced and created a yearly budget.

Worked with the Wausau Branch of Wisconsin Public Radio over the summers of 2009 and 2011. Wrote PSAs and community event briefs for the station, assisted in newspaper ads, worked on fundraising efforts, helped decide which events WPR would promote. In the summer of 2011, I did the audio mixing for Route 51, WPR's regional talk show, I conducted on-site interviews and photography of North Central Wisconsin events that were posted on the WPR website and as reported segments on segment on Route 51. Captured oral histories of Wisconsin Dairy Farmers in conjunction with Wisconsin Institute of Public Policy.