Oversee and monitor drivers’ performance, ensuring alignment with company standards and objectives.Coordinate role calls with onsite personnel to ensure all drivers are present, managing backup plans and reallocating resources when necessary.Analyze weekly performance data to identify trends, areas for improvement, and to develop actionable insights.Address and resolve conflicts among staff, promoting a harmonious and productive work environment.Handle drivers’ issues promptly, fostering a supportive and engaging workplace.

Job Advertisement Management: Draft and post compelling job advertisements on various job boards and social media platforms, targeting a diverse pool of potential candidates.Proactive Candidate Sourcing: Actively source candidates through online channels, networking events, employee referrals, and other innovative avenues to attract top talent.Resume and Application Review: Thoroughly review resumes and applications to identify highly qualified candidates, ensuring alignment with job requirements and company culture.Interview Coordination and Execution: Coordinate and conduct initial screenings, phone interviews to assess candidates' skills, qualifications, and cultural fit, utilizing structured interview techniques and competency-based assessments.Background and Reference Checks: Manage the process of background checks, reference checks, and employment verifications for potential hires, ensuring compliance with legal and company standards.Candidate Communication: Maintain regular communication with candidates throughout the recruitment process, providing timely updates, constructive feedback, and guidance to enhance their experience.Industry Trends and Best Practices: Stay updated on industry trends, best practices, and technological advancements in recruitment to continuously improve processes and outcomes, implementing new strategies as appropriate.Positive Candidate Experience: Focus on delivering a positive candidate experience throughout the recruitment process, regardless of the outcome, to uphold and enhance the company's reputation and employer brand.

Recruitment and Onboarding: Manage the full recruitment lifecycle, Conduct interviews to select top talent and facilitate a smooth onboarding process for new hires.Employee Relations: Serve as the primary point of contact for all HR-related queries, addressing employee concerns and fostering a positive and inclusive workplace culture.Compensation and Benefits: Overlook payroll administration and benefits programs, ensuring accuracy and compliance with company policies and relevant regulations.

Comprehensive Customer Communication: Communicate with all customers across various channels, including chat, phone calls, and emails, while adhering to communication procedures, guidelines, and policies, and maintaining a professional attitude towards customers.Efficient Issue Resolution: Handle and resolve all customer issues, including product and price inquiries, incorrectly processed orders, lost drivers, and ensuring timely and accurate deliveries. Coordinate with warehouse staff to address order issues and troubleshoot technical problems.Incident Reporting and Insights: Accurately fill out incident reports for all encountered customer issues, recording actionable insights and data to ensure the consumers’ voices are heard and necessary adjustments are made to improve service.Order Management: Assist with the placement, modification, and cancellation of orders, with a focus on persuading customers to reconsider cancellations and retain their business.Operational Support: Contribute to all operational processes, such as managing sales orders, and coordinate with the operations team to ensure consistent customer satisfaction and seamless service delivery.

Resume Screening and Interviews: Screened resumes, conducted behavioral and technical interviews with a panel of professionals, and checked candidate references to ensure a thorough selection process.Onboarding Policy Revamp: Collaborated with the Manager and HR Team to strategically revamp onboarding policies for new hires, enhancing the onboarding experience and integration.Employee Engagement Program: Initiated and managed a monthly employee research program aimed at enhancing employee engagement and gathering valuable feedback.