Karin Armas Email & Phone Number

Petaluma, California

Provide Sales Support to both external customers and the internal Sales Team in a fast paced and dynamic environment. Responsible for all aspects of order management, including entering and managing opportunities, processing all new purchase orders, Order Confirmations, ship date inquiries, product allocation, managing shipment, obtaining approval for.

Petaluma

Worked with a cross-functional team to provide pre-sales and post-sales support to both external customers and the internal Sales Team in a fast paced and dynamic environment. Duties included order management, order inquiries/ship date escalations & confirmations, shipment tracking, obtaining deal approvals, RMA processing, provided many customer facing.

Managed all customer-facing aspects of the engineering change order process for three product lines for a tier 1 semiconductor customer. Researched and classified engineering change orders to ensure conformance with customer expectations and established standards of Applied Materials. Coordinated in partnership with the manufacturing department, new.

Supported European operations with direct responsibility for maintaining bookings and billings for complete system sales. Created export documents and submitted reports to management regarding revenue and gross margin comparisons. Fostered and maintained excellent working relationships with all global clients. Demonstrated strong attention to detail.

Orchestrated the maintenance of a 95% on-time delivery of spare components to the eastern region, by expediting delivery of parts to better meet clients' needs. Ensured that each depot location was properly stocked and maintained around the region. Coordinated with the service organization to estimate the customer's needs.

Developed strong client relations and facilitated order tracking for some of Applied Materials largest accounts. Managed all aspects of the Spares interface with clients, including preparing customer presentations on the Spares program. Tracked all levels of sales orders for clients from open to past due accounts, entering and maintaining orders, and.

Santa Clara, Ca.

Booked laser orders for all commercial and semiconductor laser accounts. Built and maintained strong working relationships with outside purchasing agents, as well as, the inside sales force. Coordinated all aspects of account management including tracking of open and past due orders, drove planning to meet customer request dates, and communicated order.

Bachelor Of Science (B.S.), Fashion Merchandising And Marketing

Activities and Societies: Sigma KappaMerchandising and Marketing

Education record