Solopreneur – E-Commerce And Reselling Business
Serrano Ventures Llc
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Karina Serrano Email & Phone Number
Solopreneur – E-Commerce and Reselling Business
at
Serrano Ventures LLC
1 work email found
@su.org
1 phone found area 305
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Serrano Ventures LLC
Role
Solopreneur – E-Commerce and Reselling Business
Location
Miami, Florida, United States
Who is Karina Serrano? Overview
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Quick answer
Karina Serrano is listed as Solopreneur – E-Commerce and Reselling Business at Serrano Ventures LLC, based in Miami, Florida, United States. AeroLeads shows a work email signal at su.org, phone signal with area code 305, and a matched LinkedIn profile for Karina Serrano.
Karina Serrano previously worked as Customer Success + Strategy Consultant at Dwell Consulting and Customer Success Manager II at Just Appraised. Karina Serrano holds Master, Business Administration Executive Management from University Of Miami.
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{first}.{last}@su.org
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Profile bio
About Karina Serrano
Solutions-driven Customer Success and Experience leader with an unwavering “customer-centric” ethos and 10+ years building world-class relationships and experiences within the Tech/SaaS space. - Highly experienced in the development of new business (SMB to Enterprise). - Regarded for creatively fostering strategic, long-term relationships (from entry-level to C-suite)- Delivering incremental value through a steadfast commitment to the customer experience - Skilled at crafting tailored success plans, strategies, and solutions that drive high-impact results- Expert in maximizing product adoption, customer satisfaction, and retention- Adept at simplifying complex data and leveraging KPIs to steer strategic decisions and drive desired outcomes. - Exceptional program management skills with a proven ability to deliver complex projects on time and within budget, while driving cross-functional collaboration and achieving strategic objectives.- Excellent communicator, natural learner and problem-solverCompassionate leader experienced in cultivating, guiding, and empowering small teams. Responsible for recruitment, training, and goal-setting. Accountable for team performance and providing mentorship, support, and direction. Proficient in conflict resolution and dedicated to identifying strengths and growth areas to promote professional development.
Listed skills include Digital Marketing, Marketing Strategy, Salesforce.Com, Event Management, and 31 others.
Current workplace
Karina Serrano's current company
Company context helps verify the profile and gives searchers a useful next step.
Serrano Ventures Llc
11 roles
Karina Serrano work experience
A career timeline built from the work history available for this profile.
Customer Success + Strategy Consultant
Current
Dwell Consulting
Jul 2024 - Present
Customer Success Manager Ii
Oct 2023 - Jul 2024
Lead Customer Success, Enterprise & Membership
Led the success of a portfolio of SMB to Global Fortune 500 clients (Coca-Cola, Citigroup, Aramco, etc). Developed unique strategies to identify objectives and align solutions with customer needs. Created an onboarding playbook, significantly improving business workflow, enhancing client satisfaction, and increasing onboarding efficiency by 40%. - A catalyst in building the Customer Success function. In the first year, onboarded 45+ complex customer accounts following the creation of a playbook which increased onboarding efficiency by 40% and customer satisfaction by 23%. - Earned a promotion within the first year for exceeding performance goals and demonstrating thought leadership, increasing customer retention by 30%, and surpassing expansion quota by 18%.
Jun 2022 - Sep 2023
Customer Success Manager, Enterprise + Membership
May 2021 - May 2022
Founder And Customer Success & Strategy Consultant
Dwell Consulting
Sep 2014 - May 2021
Strategic Customer Success & Regional Sales Lead
Appointed by the CEO to oversee the development and management of a portfolio of enterprise-level businesses within the US. Skillfully implemented strategic initiatives to prospect new business, enhance the onboarding process, and increase adoption. Acted as a trusted advisor by actively seeking to understand client’s needs and business objectives, and updating on product roadmap. Identified opportunities to drive growth and incremental value. Crafted sales and account plans driving a 41% increase in revenue and surpassing retention by 13%.- Strategically won 44 high-stakes deals directly from our top competitor, significantly strengthening the company's market position. This win established the company as an industry leader and was instrumental in driving a successful acquisition by the market's leading competitor, contributing to a 30% increase in company valuation.- Increased revenue by 41% in first year through implementation of innovative sales and expansion strategies. - Surpassed retention goals by 13% through strategic planning and proactive customer engagement.
Feb 2018 - Feb 2019
Regional Sales And Account Manager
Developed Skyscanner's US client operations. Developed strategic plan to identify potential business opportunities, forging strategic relationships, and ensuring retention and sustained growth through value realization. - Expanded new business by 33%, effectively adding essential regional and global partners.- Drove 42% revenue growth through strategic negotiations and advanced customer success practices.
Nov 2013 - Sep 2014
Senior Event Marketing Manager
Promoted to Senior Marketing Manager for implementing revenue-focused strategies that drove a 22% increase in new business and 30% growth in brand engagement.
Sep 2011 - Oct 2013
Marketing Manager
Earned promotion to Senior Marketing Manager after implementing a marketing strategy that resulted in a 22% increase in sponsorship sales. Successfully planned and managed company trade events. Negotiated vendor contracts and managed budgeting. Analyzed conversion and reported results of marketing efforts to internal stakeholders. Collaborated cross-functionally to ensure project deliverables and successful execution.
Oct 2010 - Sep 2011
Territory Account Manager
Recruited to build the Caribbean division from the ground up. Acquired and managed a portfolio of 300+ B2B clients. Responsible for launching new markets and driving adoption and success. Led Salesforce implementation and training for the team. Handled negotiations and upselling opportunities. Successfully trained, managed, and led the professional development of a small team of Associates. Monitored and reported on performance.- Generated eight figures in annual sales and secured 350 accounts following new sales and upsell strategy. Increased revenue for the region by more than 65% YOY for three consecutive years.- Grew revenue from $200K to $6M in the first year earning Account Manager of the Year. - Recruited to be Salesforce lead for the team and responsible for training, promoting, and tracking engagement.
Aug 2005 - Oct 2010
2 education records
Karina Serrano education
Master, Business Administration Executive Management
Bachelor Of Science, Business
FAQ
Frequently asked questions about Karina Serrano
Quick answers generated from the profile data available on this page.
What company does Karina Serrano work for?
Karina Serrano works for Serrano Ventures LLC.
What is Karina Serrano's role at Serrano Ventures LLC?
Karina Serrano is listed as Solopreneur – E-Commerce and Reselling Business at Serrano Ventures LLC.
What is Karina Serrano's email address?
AeroLeads has found 1 work email signal at @su.org for Karina Serrano at Serrano Ventures LLC.
What is Karina Serrano's phone number?
AeroLeads has found 1 phone signal(s) with area code 305 for Karina Serrano at Serrano Ventures LLC.
Where is Karina Serrano based?
Karina Serrano is based in Miami, Florida, United States while working with Serrano Ventures LLC.
What companies has Karina Serrano worked for?
Karina Serrano has worked for Serrano Ventures Llc, Dwell Consulting, Just Appraised, Singularity University, and Str Helper - Now A Part Of Host Compliance.
How can I contact Karina Serrano?
You can use AeroLeads to view verified contact signals for Karina Serrano at Serrano Ventures LLC, including work email, phone, and LinkedIn data when available.
What schools did Karina Serrano attend?
Karina Serrano holds Master, Business Administration Executive Management from University Of Miami.
What skills is Karina Serrano known for?
Karina Serrano is listed with skills including Digital Marketing, Marketing Strategy, Salesforce.Com, Event Management, Account Management, Marketing, Social Media, and Sales Management.
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