Account Services Representative
Current• Manage 50 or more inbound call traffic per day for largest timeshare developer in Central Florida, with annual sales exceeding $8 million.• Research and respond to verbal and written complaints from consumers, private attorneys and official State Agencies for large-scale timeshare vacation ownership company, via regular and electronic mail, using tact, diplomacy and programmatic knowledge.• Assisted as Senior Paralegal for large team of lawyers researching information for up to 25 cases concurrently, planning and organizing work in order to respond to State Agencies demands in high-pressure, deadline-driven environment.• Developed standard operating procedures for training of newly hired staff of 3 to process complaints from the Better Business Bureau.• Edited the work of others for Editor in Chief, and assumed Editor in Chief’s role during the primary’s absence.• Edited internal and external company correspondence in English, Spanish and Portuguese.• Website optimization translating into Spanish. • Customer assistance via real time website chat in all languages spoken.
