Karina Sanchez Bernal

Karina Sanchez Bernal Email and Phone Number

I am able to help companies in order to transform the experience of their customers and employees through data analysis, custom strategies and wow experiences. @ KIO
colima, colima, mexico
Karina Sanchez Bernal's Location
Mexico City, Mexico, Mexico
Karina Sanchez Bernal's Contact Details

Karina Sanchez Bernal personal email

About Karina Sanchez Bernal

I am a passionate professional of Customer Experience with 15 years in IT; I am a BI, CX and digital marketing specialist. Expert in identifying customer pain points, designing strategies to recover detractor customers, designing Voice of Customer (VoC) monitoring and tracking instruments, creating wow experiences to delight customers.I am certified in ITIL v3 and CX.

Karina Sanchez Bernal's Current Company Details
KIO

Kio

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I am able to help companies in order to transform the experience of their customers and employees through data analysis, custom strategies and wow experiences.
colima, colima, mexico
Website:
kiotech.com.mx
Employees:
22
Karina Sanchez Bernal Work Experience Details
  • Kio
    Customer Experience Manager Kio It Services
    Kio Oct 2022 - Present
    Cdmx
  • Independent
    Entrepreneur
    Independent Jan 2020 - Present
    Mexico City Area, Mexico
  • Neixar Systems, S.A. De C.V.
    Bi Manager And Presales
    Neixar Systems, S.A. De C.V. Jan 2018 - Present
    Mexico City Area, Mexico
  • Neixar Systems, S.A. De C.V.
    Consultor Sr Bi
    Neixar Systems, S.A. De C.V. Jul 2015 - Present
    INSTITUCIONES DEL SECTOR GUBERNAMENTAL.• Fondo de la Vivienda del Instituto de Seguridad y Servicios Sociales de los Trabajadores del Estado (FOVISSSTE)• Secretaria de Comunicaciones y Transportes (SCT)• Instituto de Seguridad y Servicios Sociales de los Trabajadores del Estado (ISSSTE)• Instituto Mexicano del Seguro Social (IMSS)INSTITUCIONES DEL SECTOR PRIVADO.• Grupo THEOS• NUBAJ IT & Consulting• Coordinación y seguimiento del equipo de consultores a cargo.• Responsable del diseño y automatización de tableros de control, indicadores y reportes.• Sesiones de definición y validaciones con el cliente. • Seguimiento en la solución de los incidentes reportados por los clientes.• Capacitación a equipos de trabajo internos y externos en el uso de las soluciones de BI ofertadas.• Asesoría técnica en licitaciones para la contratación de productos de BI.• Asesoría a clientes, para temas específicos de las soluciones BI.• Desarrollo de Pruebas de concepto y Demostraciones.
  • Másnegocio
    Customer Experience Manager
    Másnegocio Aug 2021 - Jan 2023
    Mexico
  • Itera Process Consulting E It Institute
    Process Consultant
    Itera Process Consulting E It Institute Feb 2019 - Jan 2020
  • Bits México
    Consultor Sr Dashboards & Analytics
    Bits México Jul 2009 - Mar 2015
    INSTITUCIONES DEL SECTOR FINANCIERO.• BBVA BANCOMER• Banco de Crédito de Perú (BCP)INSTITUCIONES DEL SECTOR DE TELECOMUNICACIONES.• Empresa de Telecomunicaciones de Bogotá (ETB)• Azteca ColombiaINSTITUCIONES DEL SECTOR GUBERNAMENTAL.• Instituto Mexicano del Seguro Social (IMSS)• Comisión Federal de Electricidad (CFE)• Acueducto Agua y Alcantarillado de BogotáINSTITUCIONES DEL SECTOR PRIVADO.• CEPRA Servicios• Grupo Estratec• KIO NetworksDirección, planificación y ejecución de implementación de herramientas de Reporteo.Responsable del diseño y automatización de tableros de control, indicadores y reportes.Sesiones de definición, validaciones con el cliente y actividades de soporte técnico. Actividades de gestión del proyecto y seguimiento al equipo de consultores a cargo.• Instructora de los cursos: BMC Dashboards for BSM, BMC Analytics for BSM, SAP Business Objects, BMC Smart Reporting y BMC TrueSight Operations Management Reporting.

Karina Sanchez Bernal Skills

Recursos De Bmc Sql Oracle Microsoft Sql Server Java Unix Linux Inteligencia Empresarial Microsoft Windows Business Intelligence Itil It Service Management Cloud Computing Pmp Bmc Remedy Windows Server It Management Marketing Strategy Windows Service Desk Business Analysis Predictive Analytics Project Management Team Leadership Qlikview Business Objects Bmc Smart Reporting Bmc Truesight Operations Management Reporting Bmc Dashboards And Analytics For Bsm Coloquios Business Intelligence Consulting Management Strategic Planning

Karina Sanchez Bernal Education Details

Frequently Asked Questions about Karina Sanchez Bernal

What company does Karina Sanchez Bernal work for?

Karina Sanchez Bernal works for Kio

What is Karina Sanchez Bernal's role at the current company?

Karina Sanchez Bernal's current role is I am able to help companies in order to transform the experience of their customers and employees through data analysis, custom strategies and wow experiences..

What is Karina Sanchez Bernal's email address?

Karina Sanchez Bernal's email address is sa****@****ail.com

What schools did Karina Sanchez Bernal attend?

Karina Sanchez Bernal attended Unidad Profesional Interdisciplinaria De Ingeniería Y Ciencias Sociales Y Administrativas, Uv, Cecyt No. 14 Luis Enrique Erro Soler.

What are some of Karina Sanchez Bernal's interests?

Karina Sanchez Bernal has interest in Animal Welfare.

What skills is Karina Sanchez Bernal known for?

Karina Sanchez Bernal has skills like Recursos De Bmc, Sql, Oracle, Microsoft Sql Server, Java, Unix, Linux, Inteligencia Empresarial, Microsoft Windows, Business Intelligence, Itil, It Service Management.

Who are Karina Sanchez Bernal's colleagues?

Karina Sanchez Bernal's colleagues are Julio César Quintero, Lourdes Hernández M., José De La Cruz Hernández, Mario Beltrán Galicia, Carla Arroyo, Mercedes Morales, Tomas Fernández Rivera.

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