Karina Cox, Ssm Email and Phone Number

Contractor for the Department of Veterans Affairs at the VA Acquisition Academy (VAAA); Project Manager within the Office of the Chancellor (OOC) Program Management Office:- Spearhead all phases of the Acquisition Human Capital Planning (AHCP) project, including establishing an optimized human capital planning process, resulting in recognition from VAAA leadership. - Coordinate and conduct interviews across nine VA offices while streamlining scheduling and data collection processes. Collected data on major challenges for leaders of the acquisition workforce across the VA. - Direct a team responsible for creating competency surveys for FAC certification and support the development of a comprehensive document outline for the publication of the AHCP, VA-wide. - Took control of the integration of PowerApps to replace InfoPath at the Academy mid-project in order to guide final development, oversee launch, and provide training to Academy stakeholders on the tool. - Drive the adoption of Qualtrics at the Academy which involves gathering requirements from six business units, conducting market research for the survey tool, and coordinating implementation. - Maintained ownership of the project despite a one-year delay, ultimately becoming the Academy’s subject matter expert (SME) for the procurement of Qualtrics. Team Lead for the VAAA Informatics Team - Bridge communications and align objectives with stakeholders to ensure team tasks are completed in a timely manner. - Prepare and present reports to senior leadership to provide actionable insights for decision-making purposes. - Identify, investigate, and resolve critical issues to maintain seamless functioning of the VAAA data core. - Validate the accuracy and quality of published reports, dashboards, and data calls provided to academy stakeholders from the Informatics Team’s SQL Server Database.

IBM acquired Octo at the start of 2023.

- Identified and advised on areas of improvement regarding governance and business rules across the DTC Platforms as the QMO DTC Lead. - Conducted in-depth audits into DTC government deliverables, acting as the final QMO gateway approval for key reports submitted to VA leadership on a weekly, monthly, and quarterly basis. - Devised an innovative method for monitoring Work In Progress (WIP) to aid team in tracking recurring tasks, backlog, isolated data calls, projects in process, and completed items by month.- Facilitated team retrospectives, 1:1s with direct reports, ad hoc weekly team meetings, and planning sessions. - Introduced a DTC QMO Team plan for isolating DTC governance processes for the Centers of Excellence (CoE) and developed and executed an effective transition strategy. - Maintained company-wide tracking of quarterly T4NG reports submission to the VA for all B3 Task Orders (TOs), conducted QA reviews of T4NG reports, and submitted reports to the VA via VOA site. - Achieved quality objectives on a consistent basis by conducting internal process area audits, addressing nonconformance, and implementing corrective actions. - Contributed significantly to the company passing an external surveillance 9001:2015 ISO audit.

- Presided over a large-scale technical project on the DTC Salesforce platform which entailed deploying changes to the Case Object to enable process automation, capture of ITIL metrics, and updates to externally facing intake forms. - Developed a SharePoint Process Asset Library (PAL) for use by the DTC Product Portfolio Team. Created a style guide, templates, and document key. - Engineered a streamlined MS Power App Flow to automate request intakes for the PAL, collecting requirements from a Microsoft Form into a SharePoint status list visible to stakeholders for status update. - Directed quality assurance activities throughout numerous projects by tracking PWS compliance, with 97% or greater on-time government deliverable submissions.

- Coordinated and conducted extensive research and analysis of operational practices and deficiencies regarding vital business processes. - Partnered with stakeholders to gather, evaluate, and prioritize requirements and manage implementation, delivering the project on time. - Produced highly technical documentation in specified formats that improved ease-of-use for the intended audience/cross-functional team members on the DTC VA Salesforce Platform.

-Administered all aspects of the Salesforce system, including troubleshooting, data management, app and object development, and process automations. - Coached and mentored Junior System Administrators and delivered training sessions to support Salesforce adoption, increase system engagement, and improve user skills within the system. - Executed User Acceptance Testing on new platforms as a means to identify and remediate gaps/defects. - Cross-collaborated with the Business Development Team in performing market analysis for subsequent bid submissions to U.S. Government and private sector clients. - Served on the ISO 9001:2015 audit team, providing training for internal and external surveillance audits.

- Partnered with a development company during a Salesforce implementation, successfully delivering the project to completion after joining mid-project. Completed trainings on Trailhead to learn how to become a system administrator individually outside of company hours. - Designed and mapped the Salesforce sales process and opportunity records for Shipley Methodology as a means to win federal business. - Developed training documentation and provided company-wide training, responsible for the successful adoption of the tool.

• Conceived and implemented marketing communication plans that maintained brand consistency, maximized effectiveness and met monthly measurable objectives based on the clients booked. Responsible for new client lead generation and competitive positioning.• Managed a small staff of cross-functional employees to make sure timely delivery of marketing campaigns; managed all aspects of the advertising, marketing and promotional activities.• Ensured internal and external communication reflected brand image; designed marketing materials and wrote content for print and online platforms.

• Maintained excellent, informed customer service and maintained strong reliable work ethic.Conducted new client inquiries and managed the calendar for 40+ appointment hours a week.• Presided over invoicing and accounts payable; data entry, payroll and generating checks, using QuickBooks.• Provided team leadership to accomplish company goals and monitored workflow.• Analyzed office operations, business and staff performance, and workflow processes; conceived and initiated new management and operational systems that improved communication and job satisfaction.