Sold to strategic buyer, PE-backed.

Sold to private equity.

Responsible for global account management, professional services and customer service operations.

Consultant to small and medium size B2B information service firms, public and private. Recruited by the CEO or board member for all. • Strategic Assessment: Advised a 200-person publicly traded information services firm on its go-to-market strategy, focusing on product, content and technology as well as significant threats facing the firm. • Business Process Re-engineering: Analyzed on-shore and off-shore operations and recommended business intelligence solutions to better serve internal and external customers at a 1,000-person firm.• Content Strategy: Advising on content acquisition strategy, diversification of supply chain, and next generation product differentiators at a 250-person firm.• Top Client at Risk: Led turnaround of an "at risk" 12-year client. Increased confidence in the vendor and re-engineered operational processes on both sides.• Data Analysis: Mined thousands of client records of unstructured data fields to identify trends and patterns for dramatically reducing customer escalations in the future.• US Market Growth Strategy: Advising a non-US 700-person firm on growth in the US market. Addressing acquisitions, the recently passed DATA Act, open data, and XBRL.• M&A: Coached digital health start-up and small IT firm on M&A approaches.

Full P&L responsibility for global professional services and practice groups. Extensive change management including four acquisitions and six divestitures.

Set content strategy, oversee all content sourcing and processing globally, direct customer operations including product testing. Executive sponsor for distributed workforce program

Global staff in technical and content operations, global call center, product testing, and infrastructure.

Responsible for global product and technology staff and lifecycle operations. Rationalized product portfolio. Launched new $50M flagship platform with 300-man year effort on time and on budget. Launched seven more commercially successful products thereafter.

Various roles in content acquisition, business development, technical development, research and customer service.