• Coordinate daily customer service operations of a fast-paced cleaning company, focused on providing professional and attentive services to all customers.• Use Google Calendar to manage cleaning specialists' calendars and verify availability based on clients' needs and expectations.• Analyze and resolve clients' inquiries promptly and secure optimum outcomes to foster customer satisfaction.• Manage and update client and project data using Microsoft Excel spreadsheets.• Monitor sales performance per account and use creative, analytical approaches to increase profitability.

• Oversee administrative, inventory management, and customer service duties at a popular Brazilian restaurant in San Diego.• Analyze food, kitchen, and cleaning supplies and make assertive purchase plans to avoid inventory shortages and ensure all menu items are always available.• Nurture and maintain business relationships with suppliers while decreasing purchase costs through successful negotiations.• Facilitate the organization and execution of different events, including Brazilian parties, birthday parties, and social events.• Train new customer service staff and ensure they adhere to the company's quality and sanitary policies and standards.

• Actively communicated with clients to understand their needs and fulfilled their needs through top-notch customer service.• Successfully achieved sales targets and increased customer base by combining sales techniques with optimum customer service.

• Conceptualized and executed numerous social and corporate events in the name of B Ferraz, one of the most renowned agency boutiques in São Paulo, Brazil.• Prepared event management plans and monitored the completion of core tasks, including venue selection and confirmation, event décor, event promotion, external communications, and audiovisual set-up, among other activities.

• Spearheaded the planning and completion of effective online and offline marketing campaigns for key accounts.• Mediated meetings with accounts and ensured creative artwork conveyed their business and marketing objectives.