Karine Booth Email & Phone Number

Newquay, Gb

London, England, United Kingdom

Managing all renewals, terminations function and tenancy changes at Dolphin Square and to contribute to the income targets by negotiating optimum renewals and manage risk free departures and tenancy changes across the portfolio, that support the business model, stability of the portfolio and department’s targets.Renewals-- Monthly portfolio 60 to 70 tenancies for renewal and 90 to 120 tenancies during the summer months,-- Optimise the negotiation and successful conversion of renewals in line with approved budgetary targets.Terminations-- Manage all administration regarding tenant departures, including preparing all notices such as Section 21notices, standard letters and internal updates including QUBE (Property Management software) and communicate with those involved in managing tenancy ends.Tenancy Changes-- Diligently handle all interim tenancy changes such as surrender, variation, assignment requests and administer required paperwork until satisfactory conclusion.Communications-- Conduct effective communications with customer relations to support long term tenancies, on behalf of the landlord. Refer queries to key internal contacts / department to progress to conclusion.Record keeping & legislative compliance-- Maintaining accurate records, reflecting current status at any given time and work in support of legislativerequirements and best practice.Rent payments-- Proactively manage ahead for advance payment rent collections and other rents as and when requested.Tenancy Deposit -- Support Inventory Clerk with charges and dilapidation negotiation and tenancy deposit release.Tenant References-- Supply tenant references on behalf of the landlord subject to compliance checks, GDPR consent, tenancy details and accounts.Project - GDPR Audit Review-- Full GDPR Audit yearly review for Lettings Department including New Business, Corporate, Renewal, Termination, Change of Sharers, Internal Share Drive and usual practice

London, England, United Kingdom

For each Transfer of Tenancy / Tenancy swap, Chestertons process is to create a brand new tenancy each time which includes; negotiation of new tenancy terms including rent, length of tenancy and when necessary break clause, set of Terms of Business, Anti Money Laundering landlord documentation, references, new tenancy agreement, various safety paperwork, Right to Rent, Pre-Tenancy check, deposit termination and new registration.In 2018 dealt with around 400 tenancies. Up until August 2019 dealt with around 300 tenancies.-- Negotiate transfer of tenancies / tenancy swap for all London Letting Offices,-- Actively managing the process from the point of enquiry to completion with execution of tenancy paperwork,-- Liaising with the Lettings offices to ensure that the requirement for each tenancy is executed in timelymanner,-- Communicate with various Department such as Renewal, Tenancy Progression, Property Management, Client Accounts,-- Administer and maintain accurate files adhering to company policy and procedures to meet the highestprofessional standard,-- Provide a professional interface by phone and in person to ensure customer expectations are met andexceeded.

Battersea, London

Having worked for Chestertons as a full time Associate Lettings Coordinator from February 2007 to May 2014, I left my full-time position when my childcare position changed.I continued to work for Chestertons on a part-time basis as a mobile coordinator and Saturday office cover until December 2017.In January 2018 to August 2019 I managed the Tenancy Swap / Transfer of Tenancy Department-- Support the busy lettings team through the production of standard and non standard tenancy documentation,-- Administer and maintain accurate files adhering to company policy and procedures to meet the highest professional standard,-- Communicate with various departments including renewals, client accounts, property management,-- Assist the manager in driving business,-- Provide a professional interface by phone and in person to ensure customer expectations are met and exceeded,-- Complaint handling,-- Part of in house “Super Users” group for general training for new employee members,-- Assisting compliance department in production of standard documentation and training.

Pimlico, London

-- Acting support to Lettings Officer including signing up tenancies and liaising with new tenants-- Supervising and training of 2 administrative secretaries -- Co-ordinating paperwork and initiating credit references prior to occupation-- Arranging inventories and liaising with furnishing and cleaning companies with the internal maintenance department -- Ensuring all paperwork has been completed before file’s signing off by Flat Manager-- Compiling a weekly list of all flats to be occupied/vacated and compose movements list-- Advising Accounts and Maintenance Department of flats movements (occupations/vacations) and rents-- Creating databases including occupied flats, Inventories and Furnishing budgets and costs-- Developing new systems during the transition from Dolphin Square Trust to Mantilla Limited

Pimlico, London

-- Assisting in producing mail shots and promotional literature-- Administration support to Lettings Officer and flat department-- Booking and managing appointment diaries for the Lettings Officer-- Reception duties such as welcoming and dealing with various queries from existing and potential tenants-- Dealing with existing and potential tenants, and organisations through which business may be generated-- Providing information on the Square and on availability of unfurnished flats, sending out brochures and application packs, and promoting the Square in order to facilitate the sale of tenancies

Pimlico, London

-- Training new staff members, including producing a training manual-- Complaint Handling-- Welcoming and keeping records of client/member occupancy-- Taking calls from clients regarding treatments and information for Zest spa as well as acupuncture, Osteopathy and Chiropody-- Maintaining and updating client’s and member’s records-- Reception and administration duties such as mailing confirmation letters for groups and package bookings, taking payment for treatments, managing and checking appointment diaries-- Coordinating group booking and packages and dealing with invoices-- Dealing with enquiries, providing information on the facilities within Zest! and/or the Hotel and promoting the facilities and retail products of the Zest! Spa

Westminster, London

-- Restaurant staff training and development to meet the high standards of the company-- In charge of a small team of 4 waiters-- Producing a restaurant manual and a training plan-- In charge of all transactions and daily/weekly banking reconciliation-- Managing the Liquor stock including purchasing to take into consideration of a busy week coming-- Managing shift cover-- Maintaining standard of presentation and service-- Implementing and supervising the daily and weekly cleaning-- Health and safety training

County Hall, Westminster, London

Canada

Cannon Street, City Of London

Piccadily, London

Pimlico

B.E.P.C Vent Action Marchande, Business/Commerce, General

Activities and Societies: Badminton, Local Amator Theatre Retail covering different aspects of small retail outlets and supermarkets.

B.E.P.C, Equivalent To Gcse