Director Of Operations
Arlington, Va, Us
Responsible for operations within the North Carolina chapter, with a concentration in human resources, facility management, finance, grants, and IT. Serve in a key role on the management team to create and implement strategic plan. Principal contact for managing all HR activities in the chapter, providing guidance on human resources areas including performance management, recruitment and hiring, leave administration, compensation and classification, employee relations and benefits. Advise management team and staff according to internal policies and procedures as well as federal regulations. Pre-COVID-19, partnered with office managers regarding leases, safety compliance and improved sustainability. Developed an emergency action plan and an injury and illness safety manual for each location in North Carolina, which was used as the basis for our crisis management response to the pandemic. Creatively collaborated with managers for guidelines and solutions to ensure our workforce has remained safe and productive. Serve as the main point of contact for questions and policy interpretations for safety and risk management. Completed special assignment for the global talent management team analyzing the current state and identifying the tools and methods to realize the desired state of recruiting in the organization. Findings were presented to the Chief People Officer, resulting in increased funding and a change in the structure of the talent department. Reinstated and reinvigorated staff enrichment and engagement team. Actively listen to concerns by staff and supervisors, providing trust, guidance, and confidentiality. Established listening sessions to solicit staff feedback and developed action plan based on desired outcomes. Staff engagement scores have increased from 79% to 88% favorable in the last 4 surveys.
