Karine Pacifico Email & Phone Number

Australia

Sydney, New South Wales, Australia

Sydney, Australia

• Delivered exceptional customer service, achieving a 100% satisfaction rate.
• Managed pre-move client sign-offs and addressed client inquiries and concerns.
• Performed storage audits and data analysis to optimize resource allocation.
• Managed pre- and post-move help desks for client relocations.
• Organized logistics such as access, lift bookings, and loading docks.
• Scheduled and coordinated all aspects of office removals and relocations.

Sydney, New South Wales, Australia

• Delivered exceptional fine dining and five-star hospitality experiences to clients and guests.
• Ensured outstanding presentation and customer service, creating a welcoming and professional atmosphere.
• Assisted with the management of site duties, ensuring proper and timely setup for meetings and events.
• Supported the catering manager with daily duties, contributing to seamless event execution.

Brazil

• Managed approximately 30 sales accounts, ensuring excellent relationships with existing customers through regular and planned visits.
• Claims Reporting: Prepared and submitted monthly claims reports on insured clients and brokers, ensuring accurate and timely information. Performed risk analysis, negotiation, and tendering processes to secure and.
• Conducted regular visits to clients to maintain relationships, address any issues, and identify opportunities for additional sales.
• Provided customer service staff with detailed information on new contracts, new customer data, and other relevant sales information to ensure seamless service delivery.
• Issued policies, invoices, endorsements, and certificates of currency, ensuring accuracy and compliance. Collaborated on changes in marine systems to enhance efficiency and service delivery.

Brazil

• Prospecting
• Monthly claims reporting on insured and brokers
• Risk analysis and negotiation of conditions
• Regular visits to clients and brokers
• Training of the endorsement system for subsidiaries, brokers and insured
• Issuance of policies, invoices, endorsements and certificates of currency

Brazil

• Publicly listed National Bank, operating as a retail bank focused on government employees.
• Delivered excellent customer service, addressing client inquiries and resolving issues promptly.
• Identified and engaged potential clients, contributing to business growth.
• Assisted clients with opening new accounts, ensuring accurate and efficient processing.
• Managed collections, following up with clients to ensure timely payments and account settlements.
• Supported all bank routines, including administrative tasks and daily operations, to maintain smooth workflow.

Diploma Of International Business

Postgraduate Degree In Logistics, Logistics, Materials, And Supply Chain Management

Bachelor Degree In Business Administration, Business Administration And Management, General