Lead Cs Account Manager
Current
Mar 2024 - Present
AeroLeads people directory · profile
Karin Riley Email & Phone Number
Lead CSAM at DocuSign
at
DocuSign
1 work email found
@docusign.com
2 phones found area 650
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Who is Karin Riley? Overview
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Quick answer
Karin Riley is listed as Lead CSAM at DocuSign at DocuSign, based in San Francisco Bay Area, United States. AeroLeads shows a work email signal at docusign.com, phone signal with area code 650, and a matched LinkedIn profile for Karin Riley.
Karin Riley previously worked as Lead CS Account Manager at Docusign and Lead CSM at Docusign. Karin Riley holds Health/Health Care Administration/Management from Marymount University.
Company email context
Email format at DocuSign
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{first}.{last}@docusign.com
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AeroLeads found 1 current-domain work email signal for Karin Riley. Compare company email patterns before reaching out.
Profile bio
About Karin Riley
Experienced Customer Success Leader skilled in increasing customer retention through: listening, improving process, and coaching.
Listed skills include Leadership, Program Management, Business Development, Management, and 50 others.
Current workplace
Karin Riley's current company
Company context helps verify the profile and gives searchers a useful next step.
13 roles
Karin Riley work experience
A career timeline built from the work history available for this profile.
Lead Csm
A high-energy strategy-focused customer advisor driving return on customers’ investment in the DocuSign Agreement Cloud and unlocking further modernization across their system of agreement. Helping clients define, develop and execute effective adoption and success strategies.
Jan 2023 - Mar 2024
Sr. Csm
DocuSign helps organizations connect and automate how they prepare, sign, act-on, and manage agreements. As part of DocuSign Agreement Cloud, DocuSign offers eSignature—the world’s #1 way to sign electronically on practically any device, from almost anywhere, at any time.
May 2020 - Jan 2023
Sr. Customer Success Manager
WorkSpan is the Category Leader for Ecosystem Cloud. WorkSpan is a privately held company backed by Mayfield, M12 (Microsoft Ventures) and Redline Capital. Current customers include SAP, Google, Microsoft, Accenture, VMware, Capgemini, SUSE, Lenovo, Cisco, SAS, DellEMC, and many others.
Nov 2019 - Apr 2020
Sr. Network Success Manager
Sep 2019 - Nov 2019
Independent Consultant
Oct 2017 - Sep 2019
Director, Partner Success
b8ta builds stores that let people experience products the way their makers intended. b8ta is changing the landscape of retail for the better by focusing on building stores for the world's most innovative products using a retail-as-a-service model. Hired a staff of four partner facing Program Managers to help innovators launch their products in brick and mortar retail stores. Refined process for on-boarding of new partners and coaching for existing partners. Worked with cross functional teams to define needs of partners and build product improvement roadmap.
Mar 2017 - Sep 2017
Vp Invest, Newsletters & Reprints
Gartner drives the future of business by helping clients make the right decisions using trusted insights, strategic advice, and practical tools to fuel the vision, decisions, and actions that power successful outcomes. Gartner is utilized by more than 15,000 organizations in 100+ countries. Led a team of 40+ exceptional service professionals focused on the retention of Gartner clients in Asia, Europe, and North America. My teams are known for overachieving goals and exceeding client expectations; managers of my teams foster a culture of collaboration and accountability through coaching.
Apr 2016 - Mar 2017
Director
Responsible for retention of client accounts with a growth rate of 77% over 5 years. Hired, trained, and promoted 5 direct report managers with 35+ global Service Associates working with Financial, High Tech, and Small to Mid-size Businesses. Ensured global consistency in service through traits based hiring, process & change management.
Mar 2011 - Mar 2016
Media Fulfillment Manager
Managed global team of 7 Custom Newsletter and Reprint Program managers who provided outstanding client service for a product line which has grown in revenue by 10-25% year-over-year (2006-2015 inclusive). Achieved product ROI of 75-90% through service and technology improvements as well as product updates based on client feedback.
Jan 2006 - Feb 2011
Program Manager
Managed 50+ accounts; assisted clients in leveraging Gartner research in co-branded publications. Suggested research to clients based on target audience and marketing goals. Advised clients on editorial content, promotional material, and timing to maximize advertising dollars.
Jun 2004 - Dec 2005
It Deployment Specialist
Project manager for global laptop image deployments. Contract and process analysis; process documentation for global migration across all hardware platforms allowing for outsourced tech support. Lead applications for Connecticut Quality Innovation Award 2002, winning two Silver Awards for processes developed by associates.
Apr 2002 - Jun 2004
Project Manager
Ss8 Networks (Formerly Adc)
Responsible for managing customer projects accounting for over 40% of our division’s annual revenue ($35 million). Lead on major account relationships, facilitated project round tables with client installation team and SS8 field service technicians. Wrote product specifications and chaired project steering committee to keep product rollouts on track from inception to market.Built product forecasting tool to track the growth of a core product line valued at $42 million in annual revenue.
Jan 1995 - Nov 2001
2 education records
Karin Riley education
Health/Health Care Administration/Management
Marymount University
Bachelor Of Science (B.S.), Business Management
University Of Connecticut School Of Business
FAQ
Frequently asked questions about Karin Riley
Quick answers generated from the profile data available on this page.
What company does Karin Riley work for?
Karin Riley works for DocuSign.
What is Karin Riley's role at DocuSign?
Karin Riley is listed as Lead CSAM at DocuSign at DocuSign.
What is Karin Riley's email address?
AeroLeads has found 1 work email signal at @docusign.com for Karin Riley at DocuSign.
What is Karin Riley's phone number?
AeroLeads has found 2 phone signal(s) with area code 650 for Karin Riley at DocuSign.
Where is Karin Riley based?
Karin Riley is based in San Francisco Bay Area, United States while working with DocuSign.
What companies has Karin Riley worked for?
Karin Riley has worked for Docusign, Workspan, Self Employed, B8Ta, and Gartner.
How can I contact Karin Riley?
You can use AeroLeads to view verified contact signals for Karin Riley at DocuSign, including work email, phone, and LinkedIn data when available.
What schools did Karin Riley attend?
Karin Riley holds Health/Health Care Administration/Management from Marymount University.
What skills is Karin Riley known for?
Karin Riley is listed with skills including Leadership, Program Management, Business Development, Management, Account Management, Product Management, Project Management, and Change Management.
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