Karin Layher Email & Phone Number

St. Louis, Mo, Us

Mclean, Virginia, Us

Boston, Massachusetts, Us

- Led the Customer Education team in the absence of a direct manager, including day-to-day tasks, high-level strategy, metrics and roadblock removal while also creating content and managing large projects.- Manage Quickbase University, applying consistent standards and creating and executing the project plan for elevating University and updating older content. - Work with vendors to implement new features, streamlining internal processes and improving the student experience on Quickbase University. - Create functional and technical videos and tutorials to orient new customers and build skills for intermediate and advanced builders, with courses measuring NPS in the 50s and 60s.- Mentor the partner enablement team on how to use the learning management system to increase value and scale on demand training delivery to partners.- Managed the creation of a new certification exam, working cross-functionally with subject matter experts to develop the exam, while also acting as an expert. Created training content to support the exam.- Co-led the Connections team for the yearly user conference, providing topic suggestions, mentorship in designing and presenting virtual content, and office hours support, leading to powerful new University content.

Austin, Texas, Us

I became an Oracle employee when ATG was acquired by Oracle. Additional responsibilities include: - Creating short functional videos for the successful launch of the Oracle Commerce Cloud Help Center.- Creating both functional and technical videos to support the launch of the Commerce Cloud learning subscription. This includes creating storyboards and materials; recording demos, materials and audio; and editing the videos in Camtasia for professional-quality training. - Working with development teams to address key customer pain points in training materials.- Helping define topics and questions for the future launch of Oracle Commerce Cloud certification- Setting up complex learning environments on Linux machines for students to successfully complete lab exercises.Technologies and Languages:- Development Platforms: Linux, Windows- Tools: MS PowerPoint, Word and Excel; Camtasia; Audacity; Jira; Snagit- Languages: SQL, JavaScript, XML, JSON

Cambridge, Ma, Us

In addition to continuing creating and maintaining technical courseware, I also handled product release training:- Analyzed and organized new features into larger topics.- Created and presented the materials. - Recorded and edited videos for customers to successfully implement the features.

Cambridge, Ma, Us

- Designed an integrated, cohesive curriculum to help client companies achieve success with ATG's product suite. The curriculum spanned the entire project lifecycle, from inception to deployment and maintenance, with offerings for technical, administrative and management levels. - Developed and delivered courseware for synchronous web-based training for the successful launch of ATG's Virtual Classroom program.- Revised and delivered course material for short asynchronous web-based training modules as part of ATG's e-Learning Network.- Created quality materials for instructor-led training materials, often under extremely short deadlines.- Improved the quality of training delivery through mentoring of trainers.- Served as a subject matter expert in writing and evaluating questions for the ATG Commerce certification exam.- Presented a technical topic "Creating and Displaying ATG Catalogs" at the ATG Open 2003 user conference.

Cambridge, Ma, Us

- Conceived and created a 6-month course development and training plan, identifying courses needing to be developed, development timelines, and developer availability. Using the plan, I sold management on the idea of training as a profit center and began bringing in additional training revenue.- Led teams of 1-5 people in developing training materials.- Configured the training lab environment to simplify course setup, using batch files to install and setup the relevant files and reinitialize database tables on MS SQL Server. Created a setup guide for trainers and administrators to streamline equipment setup.- Developed and delivered quality courseware.- Wrote part of the technical documentation for the first version of ATG's commerce product.

- Created training materials for new Inmagic software releases. - Conducted in-depth training sessions for users, resellers and inside sales representatives.- Provided on-site consulting and assisted clients in customizing software to their needs.- Demonstrated software features as technical expert for sales and technical reviewers.- Provided telephone and Internet technical support for clients and resellers.

System Consultant – New England (1994 to 1995)- Managed 4-state region for on-site client consultation and software support.- Analyzed client usage and recommended improvements for software application. Software Training Specialist – England (1992 to 1993)- Designed and established software support position for new market in Birmingham and Eastbourne.- Employee of the Month Award in December for accomplishments in England.- Increased client software utilization by 25%.- Demonstrated software to prospective and existing clients. Software Training Specialist – Florida (1992)- Created new position as software trainer and installer for multi-store client in Southern Florida.- Trained personnel and launched software at 3 sites.- Increased software utilization 33% in first month.- Trained successor for smooth transition.