Karin Meyer Email & Phone Number

Naperville, Illinois

Downers Grove, Illinois

Lead and manage a team of claim professionals in handling multi-state property damage claims in a high-paced, high-volume environment. Lead team to deliver fair resolution of customers' claims through diligent investigation, reasonable evaluation, and prompt explanation of claim processes. Promote the development of employees to perform their roles with a balance of quality and efficiency while adhering to company policies and procedures. Collaborate with peers, leadership, and business partners to meet quantifiable goals. ► My Key Responsibilities & Accomplishments: · Achieve a 97%-100% survey result in the areas of: quality contact, claim investigation/evaluation, and customer service by utilizing a “quality first” approach, setting clear expectations, and holding employees accountable. · Recognized by peers and management as a respected leader with the keen ability to set clear and consistent expectations to achieve maximum results. · Recognized for developing a high-performing team by holding the team accountable to achieve results and provide exceptional customer service. · Create and analyze data-driven reports to quickly identify and act upon unfavorable trends; use reports to conduct robust and timely coaching sessions with team members which result in immediate improvement of trends. · Recognized by management for productivity and organizational skills. Utilize skills to coach and train team on how to incorporate best practices to improve overall efficiencies which results in high claim handling results.

Elmhurst, Illinois

Investigated, evaluated, negotiated, and settled property damage and injury claims in a collaborative high-paced team environment. Examined claims submitted by policyholders and/or third parties to determine if additional or specialized investigation was necessary for claim resolution. Communicated with internal and external customers via telephone, in person, and through written correspondence. Maintained a high level of confidentiality of claim and company proprietary information. Provided assignments and direction to claim processors and claim support assistants. ► My Key Responsibilities & Accomplishments: · Handled claims in 21 different states with different negligence standards and jurisdictional · Served as a resource on complex/non-routine claim issues, leading to a promotion to leadership. · Trained inexperienced claim handlers cultivating an ongoing mentoring relationship. · Served as a resource on complex/non-routine claim issues; worked with minimal supervision.