Karin Thompson, Ccte, Glp Email & Phone Number

Los Angeles Metropolitan Area

As a Global Account Manager for FROSCH, I ensure quality service, retention, and growth for assigned accounts between $10M and $100M in travel volume. I accomplish this through my strong communication and relationship-building abilities, in-depth understanding of the business travel market, project management and data analysis experience, negotiation, and contract management skills, ability to influence client decisions, and dependable attendance and punctuality. ► Developing and executing strategic business plans► Negotiating preferred vendor programs for corporate clients► Consulting with clients on travel management practices and cost savings opportunities► Serving as project manager between FROSCH/JPMC and corporate clients► Facilitating customer education opportunities► Managing partner agency and customer portfolios

Los Angeles Metropolitan Area

🌐 Global Management Travel Consulting, is a women owned, consultancy focused on helping corporations and organizations to secure savings, reduce risk and ensure customer service excellence in all their travel needs.

Los Angeles Metropolitan Area

As the Travel Manager for the National Veterinary Associates, I advanced all travel policies, VIP customer service, and budgets to ensure optimal travel for the executive team and non-executives for this enterprise with 700 partnerships across the US, CAN, AZ, and NZ. Led a large team of travel, group, and VIP agents to complete group air events (offsite). Facilitated team responsible for all travel visa advisement/processing.► Established a dedicated Customer Service agent, reducing complaints from 40% to 1%► Partnered with Procurement on RFP to conduct complex negotiations in successful TMC search► Re-negotiated contracts and fees resulting in savings of $60K► Boosted TMC’s VIP/Executive Customer Service travel service level from 82% to 96%🌐 National Veterinary Associates (NVA™) is the largest private owner of freestanding veterinary hospitals in the United States. NVA owns over 600 veterinary hospitals and boarding facilities in the United States, Canada, Australia and New Zealand. We have over 14,000 veterinary professionals that improve the well-being of patients by providing progressive and compassionate veterinary care. Our 2,600 veterinarians provide a full range of medical and surgical services.

Exton, Pennsylvania, United States

As an Account Manager for World Travel, Inc, I influenced client relationships and partnerships and analyzed needs to create travel solutions for this international leader in travel management for mid-market companies with a retention rate of 99.2%. Worked closely with purchasing and travel managers, buyers, travel management company owners, and accounting while cultivating relationships between World Travel, Inc and Corporate Travel Managers.► Orchestrated a portfolio of 50 clients in multiple industries spanning the engineering and manufacturing sectors, including a sizable global candy company of 800► Spearheaded all travels needs as the liaison for Concur Travel and Expense implementation for all reporting, financial budgeting, and compliance consulting ► Led the team in planning offsite retreats, training, and national and international incentive trips🌐 World Travel, Inc. is the largest organically grown travel management company in the United States, established in 1983 and specializing in optimizing travel programs for mid-market clients, with a focus on providing superior service, technology and customization to meet their business needs.

Washington Dc-Baltimore Area

As a Board Member - Director at Large, I served on the GBTA’s Board of Directors and collaboratively established the strategic direction of the world’s premier business travel and meetings organization with 7K+ members, managing $340B+ in annual global business travel and trip expenditures. Provided 17K business and government travel, meeting managers, and service providers with sourcing strategies, networking events, education, and professional development, research, and advocacy.🌐 The Global Business Travel Association (GBTA) is the world’s premier business travel and meetings organization headquartered in the Washington, D.C. area with operations on six continents. GBTA’s 9,000-plus members manage over $345 billion of global business travel and meetings expenditures annually. GBTA and the GBTA Foundation deliver world-class education, events, research, advocacy and media to a growing global network of more than 28,000 travel professionals and 125,000 active contacts.

San Diego Metropolitan Area

As the Senior Global Travel Manager and the American Express Business Systems Administrator for ViaSat Inc., I spearheaded a large $50M travel program for this $1.6B global technology organization with 3700 employees, guiding multiple travel expense categories and travel procurement operations. Managed online booking tools, corporate credit cards, meeting planning, and corporate aviation. Identified savings for service enhancements, initiated process improvements, managed incentive trip planning, and budget with a focus on cost savings. Reviewed travel documentation, insurance, and import/export regulations to ensure SOX compliance. Oversaw all travel operations and financial information, supervising a team of travel consultants and meeting planners located in CO, CA, and GA.► Saved travel expenses of $2.65M, 2015; $3.8M, 2016 ► Directed complex supplier options by negotiating contracts with 30 strategic travel service providers including TMC, Car Rental, Hotels, Meetings, Trips, Airlines, and Amenities totaling $50M annually► Collaborated with strategic account airline partners on international travel regulations, customs, and currencies to deliver a savings of $3.85M, 2016► Drove Travel Team to achieve the Top Rating in Customer Service, 2016 ► Refocused 22 long-term vendor relationships in air and global hotel agreements, saving $1.3M yearly► Instituted credit card systems and fraud prevention programs to optimize travel costs, saving $2.3M ► Executed logistics for international events: executive board meetings, business retreats, satellite launch parties, event planning, and client incentive trips in AZ, UK, IRL, IN, JM, MX, and TAH🌐 Viasat is a global communications company, a team of more than 5,300 fearless innovators, driven by our ability to redefine what’s possible in the communications and technology sectors. We proudly power millions of high-quality connections for consumers, businesses, governments, and militaries.

San Diego Metropolitan Area

As the Director of Travel Operations for LabCorp, I led a customer-focused operations of travel procurement, vendor negotiations, B2B relationships, collaboration, and process improvement► Ensured all travel costs were within budget and aligned with business development goals► Oversaw travel operations, $100M including supply chain, planning, evaluations, and customer service► Analyzed travel service options and recommended changes to lower costs► Negotiated contracts and rates with external suppliers to improve the travel program► Ensured proper training for the use of the company’s booking and expense tools, including Excel► Improved processes and streamlined revenue growth through continuous cost savings🌐 LabCorp operates a sophisticated laboratory network, with corporate headquarters in Burlington, NC, and more than 34,000 employees worldwide. Our more than 220,000 clients include physician offices, hospitals, managed care organizations, and biotechnology and pharmaceutical companies. Laboratory Corporation of America Holdings is listed on the New York Stock Exchange (NYSE) under ticker symbol LH.

San Diego Metropolitan Area

As a Travel Agency Manager for Carlson Wagonlit Travel, I motivated branches to grow the global business by executive travel management consultation► Led the coordination of national and international travel solutions for Fortune 500 companies► Provided metrics to track program results, benchmark service, expense trends, and cost savings ► Monitored performance by tracking service and cost savings vs. trends and contract benchmarks► Tracked profitability, devised strategies to amend any contractual issues proven unprofitable🌐 CWT is the global leader in business travel and meetings & events – serving clients in nearly 150 countries. Blending technology with the expertise of over 18,000 people, we help our clients get the best possible value from their travel programs, while providing travelers with best-in-class service. In 2016, we posted a total transaction volume of $23B.

Global Leadership Program - Glp, Executive Travel Management

Activities and Societies: Global Leadership Program (Completed) GLP (Global Leadership Program) certification/designation - from Wharton.

Certified Corporate Travel Executive - Ccte, Global Travel Management

Certified Corporate Travel Executive with NBTA Scholarship