Global Operations Manager- Global Hq
CurrentCharged with executing C-level strategic objectives across all global internal teams to drive growth, promote transparency, and ensure accountability. Construct and execute departmental processes and define roles for newly established teams, including the Consulting, Marketing, Avatar, and Block Divisions. Continuously develop and update organizational processes for new products and services. Serve on executive leadership committee.Orchestrate rollout of new procedures to offices on global basis, including locations in New York, the UK, and Hong Kong, by leading training sessions and creating training materials. Manage creation of an internal wiki, enabling teams to access current company documents in one central location. Train and supervise new Project Management Team, working closely with cross-functional teams—Marketing, Sales, Finance, IT, and Administrative Support—to carry out internal projects. Manage biannual company-wide price changes across enterprise, ensuring pricing adjustments are implemented seamlessly.Key Contributions—Project Leadership • Ensured seamless access to multilingual sales collateral after the Marketing Department's closure, collaborating with Creative and Technical teams to maintain accuracy and drive global sales.• Created and implemented company-wide wiki system, centralizing critical processes and documents across global offices. Enabled seamless remote work and standardized operations during the 2020 pandemic, ensuring easy access for employees and streamlining new hire onboarding. • Successfully led implementation of Slack across American and European offices, coordinating with CTO and IT team. Conducted training sessions, resulting in full adoption by Q1 2024, consolidating internal communication into 1 platform.