Sr. Project Manager for Web Software Development, Telephony and Managed Services projects.

Project manager for multiple projects within various industries, most recently, the Transportation industry. A majority of project focus has been on transforming applications from legacy mainframe to open systems environments. Project sizes have ranged from approx. 1,200 effort hours to 51,000 effort hours and have ranged from simple to complex in scope.

Project Types: Graphical User Interface (GUI) Development - SOA and Legacy EnvironmentsLegacy (Mainframe) application Migration to SOA EnvironmentLegacy (Mainframe) Systems Consolidation and Migration to SOA EnvironmentAccomplishments:Successfully Managed Applications Development projects through all project lifecycle phases consisting of 3 - 30 global resources. Total Project Effort from approximately1,500 to 51,000 hours. Project successes were responsible for increase in additional project commitments and related revenue with key clients.Responsible for maintaining project schedules as well as managing requirements, issues, risks, resources, costs as well as executive level project metrics and reporting.Implemented and utilized Borland tool suite, primarily StarTeam and CaliberRM for project workbooks, requirements, issues and Change Requests as well code migration, Together Architect for Business Process Modeling, as well as PIV and MSPS. MANUFACTURING INDUSTRY

Project manager for multiple projects within various industries, most recently, the Transportation industry. A majority of project focus has been on transforming applications from legacy mainframe to open systems environments. Project sizes have ranged from approx. 1,200 effort hours to 51,000 effort hours and have ranged from simple to complex in scope

Project Types: Work Request Tracking system (Remedy) as part of Project Management Office (PMO)Business Process Operations (BPO) Efficiency Improvement ProjectAccomplishments:Developed, documented and trained IT employees in new process for handling Minor Enhancement work requests for large Manufacturing client. Managed project to develop Remedy tool for tracking and reporting work requests.Successfully Managed project to improve efficiencies and productivity. Included meeting with account executives, management and staff, as well as analysis of current requirements for relocation to offshore locations. COMMUNICATIONS INDUSTRY

Configuration Management Subject Matter Expert (SME)Server / Network Administrator and Team LeadProject Types:Call Center Application Production Support and Production Environment ManagementTelecommunications - Commissions / FinanceServer/ Network Infrastructure SupportAccomplishments:Single point of accountability for changes to Production Environment. Responsible for maintaining Service Level Agreements, determining root cause of incidents, implementing corrective actions and ensuring procedures modified to prevent re-occurrence, resulting in significant cost savings and increased revenue.Code migrations from development/test environments to Production.Developed organizational Configuration Management plan.Escalation point for application availability for 3 Credit and Collection call centers, as well as headquarter support.Led integration of Production Support work types through production support teams. Tracked project progress and compliance with PMO proceduresAssisted in the attainment of CMMI Level 3 certification.Central point of contact for all application issues relating to call center production support.Managed production support application development team consisting of members spanning the contiguous United States as well as off-shore resources (10 FTE).Responsible for installation / configuration and maintenance of multiple midrange servers.Security Auditing and reporting of server environment.

Project Manager for Production Support team of 10 resources. Responsible for the mainenance, resolution of issues and reporting for the production environment of a financial credit/collections client server application used in multiple call centers throughout North America. Responsibilities included resource oversight, reporting and managing environment against critical Service Level Agreements (SLAs). Earlier in career at MCI was responsible for maintenance of multiple Novel Netware servers, as well as Microsoft NT servers, and network administration.