Oversee the planning, direction, and management of all HR-department activities throughout a 31 county service area including legal compliance, staffing, recruiting and retention, performance management, policy, procedure and process development, employee relations, training and development, compensation, benefit administration and personnel management.Key Results:* Implemented HR strategies and programs which have contributed to a reduction in human resource costs and improved operational efficiency. * Played a vital role in rebuilding the Human Resources Department by updating Human Resource systems and employee policies and procedures. * Improved efficiency of the recruitment process by standardizing the interview process and overseeing and monitoring all hiring and recruiting activities, resulting in a reduction in the average days to hire and compliance with Equal Employment Opportunity.* Developed standardized disciplinary process that insulated company from legal risk and ensured consistent and fair discipline practices.* Developed training programs, trained supervisors and managers in functional areas of human resources and facilitated workshops and one-on-one trainings in these areas which contributed to sound decision making with regards to hiring, coaching, disciplining and terminating employees.* Served as lead analyst for compensation analysis, benchmarking activities, market studies, and salary structure analysis. Designed, developed and implemented compensation plan to correct inequities between positions while achieving a better market position for recruiting and retaining talent. * Developed and implemented a performance management process, including the implementation of a competency based performance evaluation, which resulted in a standardized feedback process and increased employee accountability.

Accountable for directing and managing the HR function including developing HR policies and procedures, recruiting, screening and interviewing employees, developing orientation and training programs, overseeing employee performance review process and disciplinary actions, managing leave-of-absence programs, managing HR records, administering benefits programs and compensation plans, and handling employee relations and other workplace issues.Key Results: * Consulted with C-level executives on strategic planning initiatives and provided guidance on how to achieve objectives through meaningful workforce strategies and solutions.* Revised all job descriptions, employee handbook and reclassified positions to ensure legal and regulatory compliance with updated laws and regulations.* Revamped existing sales compensation plan to align more appropriately with organizational goals.* Conducted recruitment efforts for all personnel and consulted with department managers regarding staffing needs. * Developed, prepared, generated, and analyzed reports pertaining to employee personnel information and data, including but not limited to issues such as benefit costs, staffing levels/deployment, turnover, absenteeism, recruitment, Affirmative Action/EEO, compensation, promotions, etc.* Partnered with management in the investigation and resolution of ongoing employee relations issues, which involved providing guidance on coaching and counseling employees, mediating disputes, directing disciplinary procedures and overseeing terminations. * Provided effective growth and development opportunities for staff and conferred with management, supervisors and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations.

Provided learning and development support to staff and leadership to multiple campuses throughout a large geographic region; delivered training to front-line and leadership staff on HR policies and procedures, compensation, benefits, performance management, interviewing techniques, competencies disciplinary processes, FMLA, Americans with Disabilities Act, Equal Employment Opportunity, Fair Labor Standards Act, Gainful Employment, etc.Key Results: * Prepared employees for assignments by establishing and conducting orientation and training programs including: new hire training and orientation, management and leadership training, tenured advisor training, and compliance training for existing employees. * Advised leadership and management on employee performance management and assisted in development of performance improvement plans for employees.* Assisted department leadership and management with employee coaching and counseling.* Provided training and coaching to leadership and management on performance management, performance improvement and annual performance appraisal completion.* Delivered and facilitated learning workshops for over 40 managers that amplified the manager’s growth in the areas of coaching, meaningful and developmental goal setting, effective communication and the ability to positively address team and employee performance gaps.* Identified critical skill gap and behavior gaps and developed appropriate and effective learning interventions for closing gaps and developing skill sets. * Implemented campus learning plans with recommended learning solutions to aid in bridging both business and employee performance gaps.* Established strong working relationships with senior business leaders, HR leadership and HR business partners to ensure alignment of training and development initiatives, while demonstrating an ability to build consensus and influence decisions.