Experienced profitability champion and trailblazer with a proven ability to ensure the financial health of a marketing organization extends from client budgets to organizational margins. Build and protect company profitability by envisioning and implementing the tools and processes needed to maximize output and minimize expenses. From staffing billability and resource alignment to expense monitoring, I oversee, evaluate and optimize the effectiveness of corporate decisions, policies and procedures. And I do it all based on the insights of an experienced client relationship manager with deep knowledge and understanding of wide breadth of functional and industry verticals.MARKETING OPERATIONS INNOVATOR | Envisioned, introduced and led a new client operations function which utilized best-in-class processes and tools to drive a 10% profitability increase for a multi-billion dollar global marketing services agency.FINANCIAL WATCHDOG | Implemented client operations best practices for ten Fortune 500 agency accounts, consistently increasing agency profitability; including the elimination of a salary to revenue ratio imbalance through a 60% reduction in freelance costs.RELATIONSHIP ARCHITECT | Created and leveraged internal and external stakeholder relationships to ensure adoption and commitment to the Client Operations discipline. Created value realization for clients by ensuring their expenditures were optimized to most efficiently achieve their sales and marketing goals.