Karisa Lima Email & Phone Number

Calgary, Alberta, Canada

- Working with the transportation manager, warehousing operations and third-party suppliers to resolve transportation issues - Arranging inbound and outbound transportation for all expedited service requests - Tracking shipments with carriers and relaying information to internal customers - Providing freight quote requests to internal and external customers - Receive Pre-Alerts (ASN) from vendors and distribute information to appropriate receiving entity - Obtain POD's for all SMART routed shipments (CPT/DAP shipments) worldwide - Provide POD data to finance for month end (Including EXW/FCA shipments - not routed by SMART)- Coding audited and approved freight invoices to the appropriate general ledger account and forwarding invoices to accounts payable - Perform all system transactions required to complete financial transactions for in transit orders. Vendor - to Smart - to Customer. - Working with Carriers, obtain final freight charges for shipments that have been delivered and estimated freight charges for shipments that have not been invoiced yet for month end (accrual report) - Missing Shipments - Investigate & follow-up with carriers- Claims management- Carrier Performance KPI (Damage report) - HQ Shipping and Receiving vacation coverage - Performing other duties as required

Calgary, Alberta, Canada

- Primary point of contact for clients for day-today operational fleet needs, and providedexemplary customer service - Built strong relationships with primary fleet contacts and other service level influencers, getting to know them at a personal level - Maintained client relationships by performing regular touch-calls, celebrating partnership anniversaries, birthdays, creatively planning and executing WOWs (unexpected and personal tokens of appreciation) - Performed system overview training for clients and internal staff - Applied strong task and time management skills to complete a high volume of daily tasks - Managed client vehicle lifecycle, from ordering and registration to retirement and replacement on 30 separate accounts - Client order management, including factory orders, in-stock orders, and used vehicle orders- Ensured orders follow unique customer specifications and aftermarket equipment compliance - Ensured vehicle registration compliance, including validating vehicle insurance based on province of registration and providing documents to vehicle dealerships - Managed unit lease activation, work internally to ensure all requirements are met prior to activating leased units upon delivery. - Coordinated the remarketing of client vehicles with the Enterprise remarketing team and ensured gains from the sale are accurate and applied per client preferences. - Built and maintained relationships with third-party business partners including Wex, Geotab, Nichol Program, various aftermarket equipment vendors and maintenance vendors- Coordinated vehicles' logistics plan

Calgary, Alberta, Canada

- Provided excellent customer service by building relationships with customers - Daily operation of ECARS 2.0 and Odyssey systems for vehicle reservations and fleet health monitoring - Built and maintained relationships with body shops and dealerships - Prospected three corporate leads in March 2021 - Responsible for managing ongoing fleet vehicle maintenance - Negotiated ARMS setup with Henninger Toyota account in February 2021 - Maximized utilization of vehicle fleet by managing reservations to ensure as many vehicles were on the road as possible

Calgary, Ab

- Utilized experience and knowledge to build customer relationships and increase sales- Demonstrated excellent leadership abilities; trained and served as role model for new associates- Received calls daily, answering questions and educating customers on products- Performed data entry and filing of invoices and reports, customer orders follow-up- Kept Track of inventory and pack-down- Equipment operator: Electric Ladder, Electric Pallet Jack, Reach Truck

São Paulo Area, Brazil

- Kept track of inventory, ensured FEFO method and assisted in inventory counts- Ensured adherence to all inspection certificates, legalization and special process for shipments of selected materials, providing necessary stickers/ labels and instructions- Assisted to ensure merchandise delivery costs were minimized and provided advice where appropriate - Participated and controlled company’s Logistic budgets, and warehouse operations- Effectively liaised with operations/ customer service when the case was to regularly update the customer on the status of shipments and the timely receipt of Pod's- Developed and maintained relationship with critical stakeholders, including two warehouse teams, a group of seven distribution/transportation partners and built positive relationship with clients- Responsible for monitoring the efficiency of product delivery experience, partnering with internal teams to improve overall client satisfaction- Coordinated with cross-functional teams to understand and improve current replenishment and inventory flow-through processes- Ensured full compliance with international logistics legislation and procedures to limit potential claims against business- Assisted with demand forecasting and Sinple (ERP system) upgrades.

São Paulo Area, Brazil

- Coordinated the day-to-day administrative operations; updated and maintain files, managed databases, produced reports, answered a high-volume of incoming calls, handled procurement of office and packing supplies- Entrusted with the responsibility of developing invoices/ packing lists, receiving all documents and arranging for duties payable to enable the timely preparation of import/export bills- Accountable for providing follow-up support to customers and internal teams with details regarding the dispatch of materials like Airway Bill No., estimated date of arrival, etc. once the shipment has been picked from warehouse or delivered- Helped maintain a fast processing of shipping and receiving- Improved stock and packing room efficiency by organizing and planning a sequence step program to reduce packaging cycle time- Reviewed and verified quantities received against bills of lading, contracts, and purchase requests- Maintained automated and manual accounting records, posts receipts and turn-ins

São Paulo Area, Brazil

- Managed overnight dog care, simple grooming and daycare services provided at my home- Maintained files and administrative records- Kept business website up-to-date with new policies and availability- Handled average 4 dogs per period - Increased sales by 144% from 2015 to 2016- Promoted via social media to maximize brand identity and generate warm leads- Utilized customer statements to analyze service blueprint and possible value-added services

Fortaleza E Região, Brasil

- Created, posted, and monitored social media platforms and developed in-depth bi-weekly activity reports for seven clients- Assisted in developing client's social media strategies and digital business marketing plans- Interfaced with key bloggers to extend client public relations initiative

Business Administration Diploma, Logistics, Materials, And Supply Chain Management

Activities and Societies: Member of Phi Theta Kappa Honor SocietyMajor Supply Chain Management

Bachelor Of Business Administration - Bba, Foreign Trade Management (Commerce)

Activities and Societies: Research scholarship - PIBIC - "Valores e atitudes pro-sustentabilidade por estudantes de Administracao de.