Prepares various time sensitive reports as directed by the Production CoordinatorCreates and maintains SOP for internal use, documenting departmental how-tosAccountable for all Production work orders: new, changes/updates, and shippedMaintains an internal database for work orders performed by the maintenance staff for all production orders, thereby ensuring products are shipped in a timely manner Supply and inventory control for all necessary materials utilized by Production… Show more Prepares various time sensitive reports as directed by the Production CoordinatorCreates and maintains SOP for internal use, documenting departmental how-tosAccountable for all Production work orders: new, changes/updates, and shippedMaintains an internal database for work orders performed by the maintenance staff for all production orders, thereby ensuring products are shipped in a timely manner Supply and inventory control for all necessary materials utilized by Production Supervisors and 50+ production workersResponsible for all shipping paperwork of outgoing orders from preparing to filingManaged the creation of a tracking system for individual work stations throughout the factory, allowing for easier ordering of replacement supplies and personal responsibility of supplies by workersDatabase management for service work orders and internal manufacturing parts2011 UniSite Design July-October HR AssistantResponsible for reconciling all 70+ employees daily/weekly/monthly timePrepared various employee related reports as directed by the HR managerPerformed weekly PPE audits of all production workers to conform to OSHA's standardsHandled sensitive employee dataPlanned and executed internal gatherings for employees and invited guestsRecruited to fill open positions, including but not limited to phone screens/interviews, posted job openings, new hire offer of employment, and new hire paperwork Show less

Responsible for all Administrative and Technology functions for the MSO. Programmer behind the website and marketing publications.

Created various graphics for use at concert venues and on the websiteProgrammer responsible for an entire website and any and all digital media used by the MSO to generate advertising and subscription dollars, strictly using HTML and CSSDeveloped new web pages, using previous web page's templates in raw codeResearched and implemented the best way to take credit card payments using online sources.Monthly e-newletter creation and disbursementSocial media marketing to promote… Show more Created various graphics for use at concert venues and on the websiteProgrammer responsible for an entire website and any and all digital media used by the MSO to generate advertising and subscription dollars, strictly using HTML and CSSDeveloped new web pages, using previous web page's templates in raw codeResearched and implemented the best way to take credit card payments using online sources.Monthly e-newletter creation and disbursementSocial media marketing to promote upcoming concerts and events. Show less

Reviewed all training materials for onsite recruiting training offered by TRT to other recruiting firmsOversaw all outgoing job postingsWorked directly with head recruiters to fill all available positionsData mined a variety of sources to find appropriate candidates and positions for candidates.

Responsible for reviewing all materials used for onsite recruiting training to various recruiting firmOversaw all outgoing job postingsWorked directly with head recruiters to fill all available positionsFilled a database with potential candidates for incoming job orders in the health care field while at TRT, LLC. Data mined potential candidates using internet resources that did not increase budget limitations.

Seasonal Position for the busy fall and winter holidaysSecond level customer support for front end associates and customersFirst call for overrides and returns Responsible for all till reconciliations at close of business or start of businessHandled all break scheduling of associatesMaintained the highest standards for service and cleanliness

Processed all outgoing promotional mailingsError checked all correspondences between consultant and customersProofed all completed loans for accuracyPackaged all sold loan documents in proper order as directed by company standardsHandled all scheduling and calendar appointments

Processed all outgoing promotional mailingsError checked all correspondences between consultant and customersProofed all completed loans for accuracyPackaged all sold loan documents in proper order as directed by company standardsMade outgoing cold calls to generate potential leads

Oversaw all customer related functions including but not limited to new sales numbers, cancellations, upgrades, complaints, and complimentsManaged staff of 10 techs and 1 receptionistOversaw the daily operations of tech support departManaged all scheduling conflict needsResponsible for HR duties of staffMonitored hold times of customer calls and worked to decrease timesPoint of contact for off-site after hours tech supportHandled all escalation callsReported to… Show more Oversaw all customer related functions including but not limited to new sales numbers, cancellations, upgrades, complaints, and complimentsManaged staff of 10 techs and 1 receptionistOversaw the daily operations of tech support departManaged all scheduling conflict needsResponsible for HR duties of staffMonitored hold times of customer calls and worked to decrease timesPoint of contact for off-site after hours tech supportHandled all escalation callsReported to Director of Ops and GMCreated and implemented a training manual and program for all new hires in department.Set up escalation path for customer issues and internal employees. Worked with NOC engineers and Director of Ops to properly set expectations for network issues and address resolution time frames for various services. Improved customer experience by proactively keeping customers informed of progress.Created a call queuing system for tech support calls. Resulted in shorter hold time for customers (previous average time was 8+ minutes, new time 4.5 minutes) resolution in single calls increased by 70%, and repeat customer calls decreased.Produced and executed new process for all new DSL and hosting orders. Fewer call ins for new customers and less cancels in thirty day time frame.Worked with the DBA to setup an automated monitoring system, for customers calls in to technical support. Resulted in better monitoring of customers who had recurrent issues and proactively reach out to those customers. Allowed for fewer cancellations of services and better upgrade possibilities for customers who needed more advanced services.Managed relationship with offsite technical support. Daily contact to ensure quality customer service during overnight/weekend hours. Passed on new processes and procedures to ensure the goal of transparent technical support was given. Part of the 24 hour on call rotation for escalation issues. Show less

Revamped the Technical Support Department for DataPoint, Inc. Included but not limited to in the restructuring was a creation of training policies and procedures, including training manuals used by new and existing hires. New processes allowed for fewer employee turnovers in department, more efficient way of handling customer service call ins, decreased customer hold time by up to 50%, and less customer cancels in the 30 day grace period.Rebranding of ToadNet to DataPoint. Worked with GM… Show more Revamped the Technical Support Department for DataPoint, Inc. Included but not limited to in the restructuring was a creation of training policies and procedures, including training manuals used by new and existing hires. New processes allowed for fewer employee turnovers in department, more efficient way of handling customer service call ins, decreased customer hold time by up to 50%, and less customer cancels in the 30 day grace period.Rebranding of ToadNet to DataPoint. Worked with GM and Director of Operations to rebrand the ToadNet website and service packages for the launch of new website. Selected web design company to handle project and was the single point of contact for vendor. Updated pricing of services for rebrand based on cost analysis of actual cost and profit. Marketing mailings for existing customers. Created initiatives to entice existing customers to sign new one year contract. Similar promotions were created for new customers. Handled entire project from creation and design set up to cost productivity. Increased company sales during promotional periods by 40%.Oversaw all customer related functions including but not limited to new sales numbers, cancellations, upgrades, complaints, compliments, and all escalation callsResponsible for HR duties of staff that included hiring, recognition, salary compensation, discipline, termination, and scheduling needsMonitored hold times of customer calls and decreased hold times by 25%Point of contact for off-site after hours technical support Show less

Sold new customers various internet services, always met or exceeded quota for the monthUpgraded current customersPrequalified incoming calls for servicesBackup for billing, reception, and technical support callsCreated mailings for potential customers advertising special promotions. Created cost analysis of how much promotion would cost and how long it would take to recoup costs. Oversaw the entire process and submitted to General Manager for final approval. Increased… Show more Sold new customers various internet services, always met or exceeded quota for the monthUpgraded current customersPrequalified incoming calls for servicesBackup for billing, reception, and technical support callsCreated mailings for potential customers advertising special promotions. Created cost analysis of how much promotion would cost and how long it would take to recoup costs. Oversaw the entire process and submitted to General Manager for final approval. Increased company sales during promotion period by 40%.Selected a web design company to handle rebranding of ToadNet. Point of contact for web designer and worked with an internal group to create new layout of website, along with updated service information, logo, and self help material.Managed pricing of services by working with internal group to perform an accurate cost analysis of company costs for each service and adjust customer costs according. Offered new lower prices to current customers by extending contracts increasing company profits for the long term.Solely responsible for internal sales database. Worked with DBA to implement necessary changes. Distributed all sales leads to sales staff. Handled all inquires that were not eligible for service. Mined database for old leads and contacted as necessary when service became available.Tracked all sales for sales staff commissions. Maintained spreadsheet until the system became automated. Show less