Karisa Ellis Email & Phone Number

Prepares various time sensitive reports as directed by the Production CoordinatorCreates and maintains SOP for internal use, documenting departmental how-tosAccountable for all Production work orders: new, changes/updates, and shippedMaintains an internal database for work orders performed by the maintenance staff for all production orders, thereby.

Responsible for all Administrative and Technology functions for the MSO. Programmer behind the website and marketing publications.

Created various graphics for use at concert venues and on the websiteProgrammer responsible for an entire website and any and all digital media used by the MSO to generate advertising and subscription dollars, strictly using HTML and CSSDeveloped new web pages, using previous web page's templates in raw codeResearched and implemented the best way to take.

Reviewed all training materials for onsite recruiting training offered by TRT to other recruiting firmsOversaw all outgoing job postingsWorked directly with head recruiters to fill all available positionsData mined a variety of sources to find appropriate candidates and positions for candidates.

Responsible for reviewing all materials used for onsite recruiting training to various recruiting firmOversaw all outgoing job postingsWorked directly with head recruiters to fill all available positionsFilled a database with potential candidates for incoming job orders in the health care field while at TRT, LLC. Data mined potential candidates using.

Seasonal Position for the busy fall and winter holidaysSecond level customer support for front end associates and customersFirst call for overrides and returns Responsible for all till reconciliations at close of business or start of businessHandled all break scheduling of associatesMaintained the highest standards for service and cleanliness

Processed all outgoing promotional mailingsError checked all correspondences between consultant and customersProofed all completed loans for accuracyPackaged all sold loan documents in proper order as directed by company standardsHandled all scheduling and calendar appointments

Processed all outgoing promotional mailingsError checked all correspondences between consultant and customersProofed all completed loans for accuracyPackaged all sold loan documents in proper order as directed by company standardsMade outgoing cold calls to generate potential leads

Oversaw all customer related functions including but not limited to new sales numbers, cancellations, upgrades, complaints, and complimentsManaged staff of 10 techs and 1 receptionistOversaw the daily operations of tech support departManaged all scheduling conflict needsResponsible for HR duties of staffMonitored hold times of customer calls and worked to.

Revamped the Technical Support Department for DataPoint, Inc. Included but not limited to in the restructuring was a creation of training policies and procedures, including training manuals used by new and existing hires. New processes allowed for fewer employee turnovers in department, more efficient way of handling customer service call ins, decreased.

Sold new customers various internet services, always met or exceeded quota for the monthUpgraded current customersPrequalified incoming calls for servicesBackup for billing, reception, and technical support callsCreated mailings for potential customers advertising special promotions. Created cost analysis of how much promotion would cost and how long it.