Karisa P. Email & Phone Number

Los Angeles, CA, US

Newton, Massachusetts, US

Leading the MyJovie scheduling platform and caregiver app roadmap strategy

Newton, Massachusetts, US

• I was a bridge builder who worked with a team of developers and designers to build software products that provide reliable and trustworthy back-up care options for Fortune 500 clients and their employees.
• Used quantitative (Pendo) and qualitative (UserZoom, Usability Hub) research, as well as user interviews to provide data-driven input driving new platform functionality including an overhauled user experience
• Led the development of a user-facing Home page MVP intended to increase conversion by 5% and exceeded this goal after rollout.
• Created a new user journey by leveraging web data analytics and user feedback, and collaborated with UX Design team, which eliminated cognitive strain and enabled users to curate and navigate the dashboard as.
• Worked closely with internal and external business partners to identify issues/needs that can be addressed/optimized leveraging Bright Horizons’ distinctive competencies
• Drafted, proposed, and managed quarterly OKRs for team; owned strategic roadmap that conveyed the “why” along with the “what”; maintained a prioritized enhancement backlog that tied to the roadmap and OKRs

Los Angeles, CA, US

• I identifed opportunities to expand Mahmee's mission and purpose, prioritized the right opportunities for right now, and led a cross functional team to accomplish them.
• Defined product goals that increased access to maternal healthcare and led people to achieve them.
• Collaborated with engineers, designers, and stakeholders to build software products that empower maternity and infant healthcare providers.
• Conducted end-to-end product development process to improve current products and build new ones.
• Established and maintained domain expertise on the product, market, and competitors.
• Researched users, competitors, and industry trends that informed the team’s product vision.

Santa Monica, California, US

• I helped health agencies to become expert users on our products to enable effective client communication.
• Launched TigerConnect messaging service to more than 100 organizations in less than a month when one of our main competitors unexpectedly shut down operations.
• Conducted user interviews and worked with our Product team to incorporate Voice of the Customer requests into existing products as well as to inform the creation of new products.
• Worked with Product, Engineering, Clinical Care, Sales, Marketing, and Executive Leadership teams to beta test TigerTouch, a patient-facing messenger platform.
• Launched TigerTouch in two months due to health providers’ urgency in easily communicating with patients in a HIPAA compliant way during the COVID-19 pandemic.
• Identified opportunity related to missing integration with a complimentary scheduling system, which enabled healthcare providers to switch in and out of shifts using our Roles feature.

• I created the first video chat platform in the U.S. that connected prenatal and postpartum mothers to licensed therapists to provide emotional support in a virtual setting
• Started solely with monthly subscription model, which initially yielded 100 weekly customers, when added drop-in session model we tripled our weekly active users
• Increased Net Promoter Score from 80 to 95 after releasing changes to our curriculum content and grouping algorithms
• Created partnerships with maternal mental health organizations and major hospitals like UCLA Santa Monica and Cedars Sinai to provide services to pregnant mothers on bed rest and women with children in the NICU
• Coordinated and published weekly blog where maternal health experts contributed their expertise

• I launched an agency to help universities and non-profit organizations to develop content and secure funding.
• Launched an educational consulting company that worked with nonprofit organizations and university research teams on grant writing, curriculum development, qualitative research, and copyediting.
• Secured over $300,000 in funding for various nonprofits.
• Wrote a literacy curriculum for families from marginalized communities, which is currently used by The Advancement Project, a think tank that focuses on educational equity,

Los Angeles, CA, US

• I gained extensive experience conducting user research to be used for data-driven policy recommendations.
• Conducted ethnographic research across 20 schools in Arizona as part of a policy study on Proposition 203, which looked at the effects of segregating English learners in separate classrooms.
• Created surveys and ran focus groups with 18 teachers over a six-month period as part of our Prop 203 study.
• Worked with other Civil Rights Project researchers to publish our findings, which was used as evidence in court cases to appeal Prop 203.

Phd, Education

M.A., Teaching

B.A., Joint Sociology/Anthropology And Spanish

High School