Prepare and coordinate the completion of commercial: auto, umbrella, errors and omissions, crime property, inland marine, business owner's, construction, workers compensation and Liability policies: general, bodily injury, professional, directors and officers, employment practices, product policies using established guidelines. Compared Underwriter instructions, Underwriting Assistant guidelines, and broker application coverages to proposal/binder. Communicated findings to the underwriters.Provide timely, flexible and responsive account service to Brokers and Agents to include responses to coverage inquiries, policy and endorsement production status. Answered or referred billing inquiries.Complete a renewal review by obtaining loss information and exposure information templates and tools. Reviewed quote limits, endorsement forms, and exclusions before forwarding to Underwriter.Communicate and monitor internal processes between departments including Accounting, Claims, Rating, and Audit.This position ended.

Excellent Customer Service to Insured's, Agents, Contractors, and Vendors while informing them of repair process and payment status. Informing Insured's of coverage from their policies. Upload information on the claim to aid in claim processing. Use multiple systems to answer claim status questions from vendors and Insured's. Maintains customer records by verifying and updating information reported on the claim. Provide information and correspondence to customer's by phone, email, fax, and mail.

Investigate claims by interviewing Insured's, Claimants, Witnesses, and Police to get facts.Determine coverage, loss, and liability.Use decision-making and problem-solving to settle claims.Recognize and assign out injuries and total losses.Document claim files.Work in compliance with the state insurance laws.Manage claims all the way up to settlement.Attend continuing education classes to keep State Insurance licenses.I Have 22 State Independent Appraiser licenses.

Interact with callers to provide information, as a response, to caller questions, in a call center setting. Take complaint calls and try to help, with educating them, on claims processing. Also problem solve the reason for the delay in processing of claim, collect and update information to assist with claim processing. Respond to emails from Agents, Insured's, Claimants, Contractor's, and Financial institutions about the status of the claims. Validated checks for cashing purposes to financial institutions.Pull up policies to inform Insured's of their deductible and lienholder information.Reset Workers Compensation claims and answered questions on existing workers Compensation, homeowners, liability, renters, and construction defect claims. If claim is not handled in our office, used problem solving to find the correct Insurance claims processing company. Worked in four different systems to obtain this information.