Highly enthusiastic and experienced professional with over a year of hands-on experience providing efficient technical and IT related support. Proficient in troubleshooting, resolving issues via phone, email, and ticketing system. Demonstrated skills in managing Active Directory, Microsoft 365 Admin Centre, and documentation. Having the willingness to learn and grow personally and professionally, I am looking for a position as a Level 1 / 2 IT Support Position where I can implement my expertise into practice.