Guiding and motivating a high-performing team through strong leadership and mentorship, ensuring success and professional growth.Orchestrating team efforts and aligning them with organisational goals, resulting in improved productivity and exceptional results.Driving collaboration among diverse teams to foster innovation and accomplish complex projects with efficiency.Leveraging data and analytics to make informed decisions, driving better team performance and project outcomes.

Implementing different organizational case studies (B2B/B2C, Health care, supply chain management, Inventory management) and maintaining Single Point Of Contact with customers. Monitor and analyze the Client's account/stats metrics over the onboarding period, and deliver best practices to improve platform usage. Team player and Knowledge Transfer. Attended multiple Virtual and in-person user group meetings. Working with sales and marketing teams to boost and develop customer feedback. Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction for over a given period of time. Communicate effectively with both internal and external senior managers to better understand customer needs, reduce retention and maximize growth, and share learnings.

Understand the client's business process and workflow. Setup and Onboard the software according to customer business. Provide demo and assistance on the SaaS applications like CRM, Ticket Management, Accounting, Payroll, HR, Project Management, Mailbox setup and Data Migration. Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals.

Diagnose and troubleshoot technical issues. Ask customers targeted questions to understand the root of the problem quickly.Take clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue. Properly escalate unresolved issues to appropriate internal teams, maintaining notes/journals.