Karishma Thakur Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Scheduling of food production according to the diet and guidelines recommended by the treating physician.• Preparing a report of the production work with all necessary documents.• Ensuring the quality control functions of the manufactured products.• Assisting the nutrition specialist in educating patients on proper nutrition.• Maintaining records of all the inventory materials that are essential for the manufacturing process.• Adhering to Auckland District Health Board Regulations, and Auckland City Hospital Policy & Procedure.• Allocating tasks to the employees involved in the manufacturing process, to ensure timely delivery of the right food to the right patients.

- Assisting customers to choose the right car from variety of options available- Apply for loans on customer’s behalf with loan companies and explaining the terms and conditions associated with the purchase- Getting the car registered and groomed before the delivery- Update new vehicle details on the internal software as well as on other online accounts (Facebook, TradeMe, etc.) with best deals available.

Mumbai Area, India

• Awarded All Star award for taking initiatives and being the best performer by exceeding all the KPI goals determined• Worked with a team of Project and Product Managers for multiple accounts of a prime community• Key responsibilities included monitoring and controlling the project resources, maintaining an issue log, and updating the clients with the resolution as and when provided; discuss weaknesses and opportunities (KYC Calls) of the client’s business and provide with relevant solutions; Analyze customer’s business, identify risks and mitigate the same.• Performed manual testing for products and websites before the release of the same• Represented the SAM team at the National Users Conference in Nashville, TN in October 2015

Mumbai Area, India

• Technical Support over voice for Australian customers (Vodafone – BBME)• Assist customers with internet connection queries• Handling escalations• Assist customers with Blackberry handset queries.

Mumbai Area, India

• Technical Support over voice for Australian customers (3 – IMAD)• Assist customers with internet connection queries• Handling escalations• Assist customers with Blackberry and iPhone handset queries

Mumbai Area, India

• Identified as Employee of the month in the Mumbai Branch for October 2010• Customer Support over voice for USA customers• Key responsibilities included assisting customers with internet connection queries; set an appointment for a technician to visit the site, if needed• Handling escalations and helping new associates to get used to the process.

Mumbai Area, India

Major assignments handled over the course of tenure with TCS:Lab Ranges Manager for ROCHE-CDM (Mar-09 to Jan-10) • Attending teleconference with the Study Data Managers (USA, Switzerland, and Australia) to discuss and implement strategies to felicitate smooth and progressive flow of the study, providing feedback regarding the process• Work closely with international Clients/stakeholders to modify the ranges used in the patient data forms, this based on changing client requirements. These ranges were used to extract useful information from the data• Data entry and validation of patient data, and verification of ranges to produce clean, the reliable report of lab ranges assigned to patients for subsequent local/central labs in the study.MIS - Associate Lead for The Home Depot Corp. (Mar-08 to Mar-09)• Working with raw data, extracting useful information, and creating the relevant reports for the client• Creating Reports based on process and client requirements• Extracting data from enterprise applications such as Kana, BEx and SAP and then format/present the data using MS-Excel, and MS-Access• Create presentations using MS- PowerPoint, using MS-Visio to generate project related documentation as per client specification• Interacting with Clients based in the USA to gather information required to generate reports and understand new business/report requirements.Technical Helpdesk Executive (Voice) for The Home Depot Corp. (Dec-05 to Mar-08)• Handling queries from callers based in the United States of America• Voice Based process, assisting callers to troubleshoot their systems. Assisting the store in restoring services in case of a storewide system outage• Queries included helping store associates to update the computers with the new software for the store, helping the new hires at the stores with their system related issues and helping the store manager with the Blackberry issues

Graduate Diploma In Business, Business

Bachelor Of Science (B.Sc.), Physics