Karis Kim Email & Phone Number

Seattle, WA, US

Chicago, Illinois, US

• Implement a SaaS Construction application for clients to allow better accuracy in measuring projects and workflows
• Understand client requests and translate them into workable configurations within the software
• Write technical documents that are client-facing to keep track of releases and any User Testing needed from the client
• Document any internal processes and templates that can be translated for other colleagues to reuse in their implementations

Chicago, Illinois, US

• Implement a SaaS application for clients valuing an average of $400K-$650K per implementation, while continuing client management for all phases of the client life cycle
• Provide front-end support by converting data and process flows from the client's previous software system and offering alternative solutions
• Create custom SQL dashboards and reports that are used across the client's business to keep track of financials, claims data, and risk factors
• Sell expanded software by compiling a Statement of Work for the client when they purchase additional features to increase revenue

Chicago, Illinois, US

• Manage communications between the client, internal developers, and teammates to fix bugs or to build new solutions for the client’s day to day use
• Proactively determine and recommend solutions for any reoccurring errors found by clients or colleagues within the application
• Maintain a strong relationship with clients post-implementation by using check-ins to meet their updated needs or address any concerns
• Train and guide interns every summer to provide mentorship, distribute tasks, and arrange weekly discussions for their career development

West Hollywood, California, US

• Consistently manage over 130 external vendor and seller accounts with successful data on-boarding as well as integrating new automation methodologies like EDI, API, FTP, and Shopify through constant communication
• Develop internal reports and strategies to decrease vendor or seller inefficiencies like late orders or troubleshooting issues
• Integration point of contact for Marketplace teams, including account executives and product coordinators, on technical questions
• Effectively communicate integration methods to help vendors and sellers use best practices and guidelines to follow Houzz standard
• Over achieved to 110% in every quarter by hitting on-boarding product and data goals

Grand Rapids, MI, US

• Collaborated with the Admissions Director to analyze data captured and create new programs that would ultimately increase the volume number of students applying and committing to Calvin College
• Used database programs to update data files used for analysis about prospective students and maintain communication via phone and email
• Trained any new hires to the team and then prepared for and led weekly meetings for the 35 callers to inform, motivate, and cast visions in order to be a more successful office
• Travelled to high school college fair events in order to procure more interest in Calvin College
• Promoted after 1.5 years to the Student Coordinator role

Grand Rapids, MI, US

• Tour Guide for Calvin College, giving at least two tours a week to prospective students or groups of visitors from all over the world
• Conversing with 175-200 prospective students each week to recruit and encourage students to apply to Calvin College
• Use database programs to update detailed files about each prospective student

Dallas, Texas, US

• Worked Full-Time during the summer on the Technology floor using Agile Development
• Learned Microsoft Visio to organize and produce diagramming of networks and database documentation for Prime Lending’s new softwareinitiative
• Contributed and participated as an active member of the Development teams use of Scrum and Waterfall methodologies
• Shadowed a number of technology teams, including Quality Assurance, Business Analyst, DBAs, and more, in order to understand how every team relies on each other

Bachelor Of Science (B.S.), Computer Science

Education record