Karissa Marshall Email & Phone Number

Louisburg, Ks, Us

⦁ Input and maintain client information in customer tracking systems⦁ Administrative duties to track, schedule and serve clients. ⦁ Provide a safe environment for all guests and staff by providing a clean and sanitary work environment. Sterilizing tools, sanitizing, disinfecting work space⦁ Create and maintain relationship with clients by asking questions and listening attentively while educating services.⦁ Drove repeat and predictive revenue by exceeding client expectations to secure loyal and returning customers⦁ Provide technical services including lash extensions, waxing services, brow lamination, brow/lash tint and lash lifts⦁ Maintain a working knowledge of all products include retail products and provide guests with product education and recommendations to further increase revenue and enhance customer experience.

⦁ Led customer service initiatives and relationship management (CRM) and drove an increase of over 60% in profit growth. Grew client base to include commercial and larger scope projects.⦁ Created and nurtured strategic relationships with realtors to perform services prior to home closure, increasing company revenue 35%+ in residential earnings⦁ Drove a 98-100% business partner satisfaction by drafting business proposals, scopes of work, contracts, and communications potential large commercial and residential project clients, including radon installations for a townhome/apartment property earning us $250,000 for the project⦁ Facilitated continuous process improvement initiatives, including the management of a 150%+ territory expansion through online advertising, developing a new website, content creation with strategic and consistent outreach. Utilized Adobe Photoshop, Adobe Illustrator, Adobe Acrobat Pro, Facebook, Twitter, Instagram, and Google. Launching a new website, implementing visuals, and utilizing social media to build over 45% social growth.⦁ Built relationships with realtors that resulted in an increase of over 35% revenue for residential projects.⦁ Collaborated with graphic designer to modernize business logo into a visually appealing design.⦁ Consolidated and entered radon analytics into databases to maintain compliance with government regulations.⦁ Managed customer accounts, payments, and invoicing as well as accounts payable/receivable

Remote

•Create jewelry and sculpting with polymer clay and multi mediums to design jewelry and art creations. Brought whimsy, realism, and depth to each piece.•Hand-draw and paint highly detailed pictures for home décor, t-shirt graphics and bookmarks.•Photograph products to make an appealing and unique picture for clients to view finished projects and products.•Use Adobe Photoshop Elements to make products look the best for visual presentation.

United States

Responsible for managing scheduling, client information and service information.- Managed client relationships to improve retention and customer loyalty.- Maintained client information records, such as services provided, formulas, and contact information.- Collaborated with other stylists to create customized color combinations for the best results.

Cosmetology, Cosmetology/Cosmetologist, General

Cosmetology, Cosmetology/Cosmetologist, General

Certificate, Graphic Design

Certification, Seo