- Responsible for quality control on all items exiting our repair shop, as well as quality control on all orders (including custom orders)- Managing a team of four jewelers (performance tracking, monthly meetings, etc.)- Communicating with customers regarding repair assessments and estimates- Facilitating communication between our sales team and jewelers- Managing all custom jobs from beginning to completion (estimating costs, facilitating the design process, communicating with customers regarding pricing and design alterations, etc.)- Inventory management

- Determining target audiences + developing & implementing marketing strategies- Creating both digital & print advertisements/catalogs- Content writing for website and social presence- Photographing & listing products- Orchestrating both mapping & cosmetic website changes (WordPress)- In the nature of small business, this position involves many other elements including inventory management, customer service, vendor communications, customer outreach, etc.

- Social media manager from June 2017 to July 2021- Involved photography, creating advertisements, & writing marketable captions- Customer outreach via email, social media platforms, direct messages, etc.- Also worked as a retail/sales associate; involves customer relations, data entry, vendor communication, etc.

- Staff Writer for the University Desk- Covered university updates & wrote commemorative pieces

- Writer for the News section of The Georgetown Voice- Covered events, university changes, & other news updates- Served as Social Media Editor from April 2019-August 2019 before transferring universities