• Directs Western and Downriver Wayne County State Health Insurance Program, also known as the Michigan Medicare and Medicaid Assistance Program.• Responsible for providing Medicare and Medicaid counseling to 2% of Medicare beneficiaries in the 34 communities.• Leads the program management, operations and a community-focused team of two staff and 50 volunteers. • Primary Medicare and Medicaid point of contact for the Mayors, Senior Center Leaders, legislators and Medicare beneficiaries in each of the 34 communities services outstanding MMAP team performance consistent with the MMAP contracts and National standards.• Business results◦ Up-skilled 100% of staff and volunteers; ◦ During 2020-2022, Maintained MMAP team at a level of 50 volunteers during pandemic◦ Rapidly, redesign of processes for remote workers/volunteers◦ Initiated adding services for home-bound seniors (virtual appointments)• For year-end 2021, increased x of x key performance indicators. Recognized as the best performing Medicare and Medicare team in Michigan. MMAP Team of the year in 2021 and 2022 • In 2022, recognized by the National Leaders

Certification by the Michigan Long Term Care Ombudsman program as a Local Long Term Care Ombudsman. Performed job functions with ethics, honesty and integrity. Responsible for 39 Skilled Nursing Facilities in Western and Downriver Wayne County, Managed team of five certified Long Term Care Ombudsman volunteers and interns. Interacted with long-term care facilities in the service area on a regular basis for complaint and non-complaint related visits. Educated the public regarding all aspects of the long-term care system. Duties also included advocacy, community education, assisting individuals in accessing long-term care services and assisting in development of resident/family councils.

Managed a team of hospital-based Community Health Workers with the goal of empowering patients being discharged from hospitals to take actions aimed at reducing avoidable re-hospitalizations. Effectively focused the team on achieving individual and program performance goals. Continually trained the team to effectively enroll patients, implement the agency’s care transitions model, properly document cases and coordinate resource referrals to proper agency staff. Developed and refined processes to maximize performance. Worked with agency’s fiscal and information technology staff to insure data integrity and proper programmatic billing. Served as the program’s hospital and community liaison; Collaborated with a variety of community-based partners in the service network.

The Care Transitions Improvement Coalition (CTIC) of Southeast Michigan was organized for the purpose of reducing the 30-day hospital all cause readmission rate by 20% over five years by supporting interventions implemented under the Affordable Care Act’s Section 3026 funding, thereby improving patient and family satisfaction with the health care experience. Through shared experiences, coordinated processes and communication of evidenced based interventions, the CTIC seeks to measure and improve care transitions. The Coalition voted to disband when CMS ended the funding for Care Transitions. Our program was successful in meeting our goal.

Responsibilities were varied and included management of guardianship/conservatorship services, program management, marketing and business development for an array of programs and services designed to meet the needs of disabled individuals and senior citizens. Senior Care Network – Collaborate with discharge planners, attorneys, service providers, social workers, case managers and individuals to increase referrals, improve community options. Provide executive case management services. Responsible for significantly enhancing connections and increasing business opportunities with non-profit agencies and local businesses. Probate Court Casework - Negotiated/Awarded/Monitored major contracts with two Michigan hospital systems to provide guardianship/conservatorship services. Provided training to case management teams state wide. Petitioned in Probate Court for at-risk clients. Successfully developed a system to increase program capacity, streamline processes, insure timely service, expedite referrals, improve processes and operations. Established relationships with Probate staff and Judges. Helping Our Parents – Assisted and advised staff members in the development, marketing and evaluation of this service that was introduced to the community in February of 2011. Contracted with providers and clients to establish appropriate care plans.Homestead Home Health Care Services – Collaborated with non-profit agencies, foundations, hospitals, service providers and individuals to increase customer base for private duty home care services and develop relationships with organizations to increase community awareness and networking opportunities.

FundraisingResponsibilities included all aspects of community fundraising process Generated $640,000 in proceeds at annual Gala Celebration and Silent Auction since 1995 Increased donations by 25% in 2008Created and Administered Trivia Challenge Fundraiser that has raised $105,000 for three partnered non-profits since 2002; Secured sponsorships to cover all expensesNetted $36K through Texas Hold ‘Em fundraisers in 2009Developed employee giving program and motivated staff participation in the programIdentified and cultivated donor prospects; Prepared and presented funding proposals and grant applicationsSecured contributions from individuals, businesses, government, secular, and service communitiesDeveloped effective system for finalizing donations, assuring accurate recording, follow up and recognition Secured large and small monetary gifts, merchandise, advertising, sponsorships and in-kind donationsMarketing/Community RelationsServed as Primary Community LiaisonDeveloped, authorized, implemented and evaluated marketing, media and community relations plansUtilized principles and methods of effective and persuasive speakingSynthesized information and communicated it in an accurate and compelling formRecruited, trained, and supervised agency volunteersMonitored and maintained agency websiteSought and maintained positive relations with leaders, service providers, potential donors and the publicDesigned, authorized and approved agency marketing plans, displays and publications AdministrativeDeveloped, enhanced and evaluated agency programs and servicesNegotiated contracts with service providers and vendorsWorked effectively with Board of Directors, Board of Advisors, staff, committees and community groupsUtilized creative problem solving abilities, skills and created effective strategies to solve program and agency issues Coordinated or provided overall supervision for special and short-term projects including MichCon