Kari A. Mchugh Email & Phone Number

Pittsburgh, Pa, Us

Greater Pittsburgh Region

Pittsburgh, Pennsylvania, United States

Oversee all aspects of Data Services, Onboarding, and Design Services for Bonterra's Fundraising and Engagement division. Lead a team of 50+ Professional Services consultants, ensuring a best-in-class customer experience.- Holistically own services delivery excellence, ensuring engagements are delivered with consistency - Work with Sales leadership to ensure implementation projects are scoped and quoted correctly- Constantly monitor project scope, adding process efficiencies to improve Time to Value- Manage existing and develop new SOPs- Lead change management efforts to ensure established delivery outcomes are adopted across business lines and team members- Provide strategic direction for mid-market, strategic, and enterprise data conversion teams- Implement services that ensure a high level of accuracy and customer satisfaction- Develop, standardize, and maintain KPIs that all departments use to measure success and measure the effects of business decisions- Member of the Executive Leadership Team

Direct the Implementation, Onboarding, and Product Adoption teams with a focus on exceeding established KPIs. Work to add new business processes to increase efficiency and scalability. Lead the Customer Journey cross-functional team with a focus on identifying and filling gaps in the customer experience. Part of the Client Services team that has seen customer retention hit its highest rate in company history. Participate in the management functional meetings. Built the Product Adoption team from a team of one to four, with a focus on decreasing Time to Value during the implementation process. Work closely with all functional areas of client services (Support, Education, Customer Success).

Greater Pittsburgh Area

Provide high-level client service for Salsa’s nonprofit clients to kick-start their adoption of the Salsa platform. Manage the team that performs conversions of the client’s source database(s) into Salsa CRM and effectively implement the Salsa CRM/Engage software. Work closely with the client to establish timelines and goals for each stage of the project. Fulfill customer needs from the time of the signed contract and installation, through training and final data conversion, including post conversion issues. Consistently monitor implementation strategy and operations to improve efficiency and client experiences.

Greater Pittsburgh Area

Greater Pittsburgh Area

Responsible for the Annual Fund and Capital Campaign fund for the Academy with goals in excess of $2.5 million. Plan and execute the yearly fundraising events, including the annual Gala, golf outing, raffles, and various other efforts. Assist with the Admissions Open Houses and other Admissions special events. Participate in the weekly staff meeting to assist with strategic planning for the Advancement Department. Serve as the primary designer and copywriter for a variety of marketing pieces, and other collateral materials.

Pittsburgh, Pa

Responsible for helping to grow Bricolage’s audience and visibility through effective public relations, marketing and communications. Develop and implement: A) innovative promotional campaigns for Bricolage events; B) the marketing calendar to ensure those campaigns are created in a timely fashion with the resources necessary; C) the marketing plan for timely implementation of the campaigns. Develop strategic partnerships, sponsorships, and collaborations.

Define strategy for and develop, execute, and manage an integrated marketing communications plan encompassing creative marketing initiatives designed to grow targeted markets for a 75,000 square foot education and conference facility. Communicate with customers, management, internal departments, and vendors to manage traffic for marketing initiatives. Utilize a combination of print, digital, radio, and experiential media to further brand's reach. Monitor brand awareness. Increase awareness in the community by attending events, teaching seminars, and planning public relations strategies. Serve on the strategic planning committee for the RLA. Lead and direct the sales and marketing team. Plan, manage, and monitor a yearly sales goal of over $1.5 million dollars. Actively build relationships with key constituents at targeted accounts to obtain/retain business.

Coordinated the daily conference center events; including set-ups, food service, and technology, for a facility that generates over $1,000,000 annually in conference revenue. Acted as the primary liaison between on-site event contacts and the Regional Learning Alliance staff. Participated in strategic planning meetings to discuss the future of the organization, using standard SWOT analysis methods.

Principle planner for the Select Your Seats event, a month-long event for fans to pick their season tickets in the new Petersen Events Center for the men’s basketball program. Designed and wrote marketing and advertising materials including print advertising, brochures, and billboards for football and men’s basketball programs.

Master'S Degree (In Progress), Integrated Marketing Communications

B.A., Communication - Public Relations

Activities and Societies: Phi Sigma Pi National Honor Fraternity, Lambda Pi Eta - Communication Honor Fraternity, Golden Key Honor.

Transferred, Hospitality Management

Leadership Development Initiative