• Collaborating with clients to understand their business requirements and design network solutions that meet their needs and implement and configure networking hardware and software, including routers, switches, firewalls, and other network devices.• Performing routine maintenance tasks such as software updates, security patches, and hardware upgrades to ensure network reliability and security. • Diagnosing and troubleshooting network-related issues, including connectivity problems, performance issues, and security incidents and collaborate with team members to resolve complex technical issues.• Implementing and maintaining security measures to protect client networks from unauthorized access, malware, and other security threats.• Maintaining accurate and up-to-date documentation of network configurations, procedures, and changes and provide documentation to clients and internal teams to ensure transparency and effective communication.• Communicating with clients to understand their evolving needs and address any concerns or questions related to network services.• Working closely with other IT professionals within the MSP, such as system administrators, security specialists, and support staff, to deliver comprehensive IT solutions.• Staying abreast of industry trends, emerging technologies, and best practices in networking.

• Conducting comprehensive needs assessments with potential clients to understand their network security requirements and challenges.• Articulating the features and benefits of the company's network security solutions to potential clients through various communication channels, including presentations, demonstrations, and proposals.• Collaborating with sales teams to develop customized solutions tailored to meet the specific security needs of clients.• Providing technical expertise and guidance to clients during the pre-sales process, addressing questions and concerns regarding the implementation and integration of network security solutions.• Participating in product demonstrations and proof-of-concept exercises to showcase the effectiveness and reliability of the company's network security offerings.• Staying up-to-date on industry trends, emerging technologies, and the competitive landscape to effectively position the company's solutions against competitors.• Collaborating with product development teams to provide feedback from clients and prospects, contributing to the enhancement and refinement of existing products and the development of new solutions.• Maintaining accurate records of client interactions, including requirements, preferences, and feedback, to facilitate seamless handoff to the post-sales implementation team.