Technical Support for SM Investments Corporation(Dec 2007 to Mar 2021)Key Roles and Responsibilities● Answers incoming support calls on walk-in, phone, and e-mail● Troubleshoots and isolates hardware or software related problems through physical checking, phone, and remote consoles● Document and update tickets on our ticketing system● Deployment of hardware and software● Makes service reports for faulty IT equipment● Inventory of IT assets through the use of our Asset Management System(AMS)● Manages employee clearances on the hardware side and verify through our Asset Management System(AMS)● Escalates issues to the relevant team internally and externally● Standby support on meetings● Participates in on-duty rotations during weekends and public holidays when requiredSkills● Experience in Microsoft Office(Excel, Outlook, PowerPoint, Word) and troubleshooting● Experience in IP phone(Avaya) setup and troubleshooting● Experience in basic networking and troubleshooting● File and printer sharing● Able to solve and isolate technical problems via phone or remote assistance● Good written and verbal communication skills● ResourcefulTo be updated...