Karl Douglas Email and Phone Number
Karl Douglas work email
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Karl Douglas personal email
As a Card Payments Expert working for a Tier 1 European Acquirer, I am responsible for managing partnerships including ISOs, PFACs, and MSPs. I have been in the payments industry for almost a decade, and I am passionate about delivering best-in-class payment solutions to our clients.My role is to identify, negotiate and onboard new partners, while also managing the ongoing relationships with our existing partners. This involves working closely with our internal teams, such as sales, operations, and risk, to ensure that our partners receive the highest level of service and support.In addition to my partnership management responsibilities, I am also involved in product development and strategy, helping to shape the future of payments and drive innovation within our organization. I work closely with our technology teams to identify new payment trends and develop new products and services that meet the evolving needs of our clients.I am deeply committed to a growth and learning mindset, and I am energised by staying up to date with the latest payment trends and technologies. I am a firm believer in the power of collaboration, and I am always looking for ways to bring together the best people and ideas to solve complex problems. I am committed to creating a culture of innovation and excellence within our organization, and I strive to lead by example, pushing myself and my team to constantly innovate and improve.In terms of sales, I have a proven track record of driving revenue growth through strategic partnerships and effective sales strategies. I work closely with our sales teams to identify new opportunities and develop customized solutions to meet the specific needs of our clients.Finally, I am a natural problem-solver, and I thrive in high-pressure situations where creative solutions are required. I have a knack for identifying root causes of problems and developing effective solutions that address the underlying issues. I am constantly looking for ways to improve our processes and systems, and I am committed to delivering the best possible outcomes for our clients and partners.Outside of work, I am an avid traveller and enjoy exploring new cultures and cuisines. I am also a fitness enthusiast and enjoy staying active through football, yoga, and weightlifting.
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Partner Acquisition ManagerBoi Payment Acceptance Jan 2024 - PresentDublin, County Dublin, IrelandBuilding Partnerships -
European Channel Development ManagerAibms Oct 2018 - Jan 2024County Dublin, Ireland- Managing largest and fastest-growing partners, resulting in increased revenue and market share- Enhancing Partner growth and portfolio management by developing market-leading reporting and technology tools- Representing Channel Team and partner interests in digital boarding project- Strong relationships with partners across all areas of running a successful ISO, including logistics, software and niche products- Expertise in gateways, card terminals, compliance, sales, and problem solving- Experience in managing partnerships with ISOs, PFACs, and MSPs- Driving a culture of innovation and adding value for clients
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European Channel Development ManagerAib Merchant Services Oct 2018 - Jan 2024Dublin, Ireland
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Business Sales ExecutiveAib Merchant Services Mar 2015 - Jan 2024Dublin, IrelandSales and Business developer for Ireland's largest banking acquirer. - Developing and managing business sales channels.- Executing National and International sales strategies. - Identifying and targeting key market areas to maximise revenue and profit.- Exceeding monthly and annual targets. - Leasing Physical, Virtual and E-Commerce Payment Gateways and payment processing solutions. - Bringing new business deals through our risk assessment procedures. - Ensuring full compliance with International banking regulations.
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Group Account SpecialistImagine Telecommunications May 2013 - Mar 2015SandyfordThe Team is responsible for the retention of our customer base. - Proactively contacting new and existing customers to ensure we are meeting there needs and providing a satisfactory service.- Training the team in technical matters, and liaising with our 1st and 2nd level support teams to provide assistance to our clients.- Identifying the needs of our customers and finding suitable technologies and packages to deliver satisfaction and maintain custom.- Meeting daily and monthly targets.- Giving feedback to project managers to ensure we remain competitive in rapidly changing environment. -
Temporary Technical Support SupervisorImagine Telecommunications Mar 2013 - May 2013Responsible for managing a team of 15 first line Technical Support Agents and ensuring top class customer support for our clients.Meeting daily targets and effectively managing inbound and outbound call traffic.Liaising across departments to facilitate the delivery of customer service. Training agents in various technologies supplied by Imagine. Delegating tasks efficiently to improve productivity.
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Head Of Escalation Team For Technical SupportImagine Telecommunications Jan 2013 - Mar 2013DublinThis role includes dealing with complaints, and unsatisfied customers. It also requires me to deal with high profile customer's with technical issues. Often a full review of a customers account in necessary, and I would also be responsible for determining any financial credit which may be due, calculating this amount, and raising this credit for the customer. Speaking with the client to come to a final resolution and close off the issue. Arranging engineer call outs, or alternate services to resolve issues. Setting up appointments with account holders to negotiate resolutions. Arranging call backs to troubleshoot ongoing issues.
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Technical Support AgentImagine Telecommunications Mar 2012 - Feb 2013Imagine TelecommunicationsFielding calls from our clients across a range of different broadband and phone technologies supplied by Imagine. Dealing with residential customers as well as large business accounts.Assessing the problem presented, and identifying the best troubleshooting steps which can rectify the issue.Instructing clients on how they can find, and eliminate the cause of problems. Having a deep understanding of how our various technologies work, and how our company is structured to deal with any issues on our network. Taking ownership of calls, arranging call backs or engineer call outs to ensure full resolution, and customer satisfaction.Having confidence writing emails and letters to clients, and determining when written correspondence is necessary or more relevant for helping a customer deal with an issue. Operating a live chat feature, which customers can access from our website, this requires fast typing skills, clear written instructions, and a friendly writing manor. Communicating with other departments within the company for certain requests and information, and always looking for any issues on our own network which may need to be investigated by our Network Operations Team.Focusing on outbound work to deal with the more difficult and prolonged issues with clients. - This allows me to be more productive and proactive when resolving ongoing problems with our clients.
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Cutomer Service AgentImagine Telecommunications Jun 2011 - Mar 2012Providing support through email and telephone calls for all types of customer queries.Taking ownership of a customer’s issues and finding the appropriate resolution. Communicating with relevant departments to ensure the customer’s query or issue is dealt with.Selling and upgrading packages to suit the client’s needs.Taking credit card payments from clients. Training new agents to use our systems and handle inbound calls. Assisting co-workers with queriesLooking for new ways to improve efficiency and productivity.
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TelesalesImagine Telecommunications Mar 2011 - May 2011Taking inbound calls and helping the prospective customer find an available product which suits their needs. Making outbound calls through various leads to gain potential customers for the company. Building Rapport with the client over time and calling them back at suitable hours. Always looking for potential business and residential clients outside working hours.Ensuring I understand all the relevant technologies available to the customer. Having a broad understanding of the competition in the market, in order to field all related queries and educate the customer. Using various systems and technologies utilised by our company.Being able to communicate on the same level as the prospective customer, and explain things in a language which they understand or require. Working in a high pressure environment where targets must be reached.Daily reporting of how I utilised my leads.
Karl Douglas Skills
Karl Douglas Education Details
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Digital Selling -
Dubling Institute Technology -
Terenure CollegeLeaving Certificate
Frequently Asked Questions about Karl Douglas
What company does Karl Douglas work for?
Karl Douglas works for Boi Payment Acceptance
What is Karl Douglas's role at the current company?
Karl Douglas's current role is Partnership Acquisition Manager.
What is Karl Douglas's email address?
Karl Douglas's email address is ka****@****bms.com
What schools did Karl Douglas attend?
Karl Douglas attended Digital Marketing Institute, Dubling Institute Technology, Terenure College.
What are some of Karl Douglas's interests?
Karl Douglas has interest in I Have A Broad Interest In World Affairs, I Do Boxing Sometimes, Movies And Reading Books, I Played Rugby From A Young Age, Go To The Gym, Have A Green Belt In Jiujitsu, I Love Cooking All Types Of Cuisine, History.
What skills is Karl Douglas known for?
Karl Douglas has skills like Telecommunications, Call Centers, Technical Support, Troubleshooting, Networking, Customer Satisfaction, Broadband, Time Management, Management, Programming, Interpersonal Communication Abilities, Call Center.
Who are Karl Douglas's colleagues?
Karl Douglas's colleagues are A Khanna, Mark Munden, Tammy Phillips, Aryan Gupta, Lisa Kearney, Siobhan Darker, Jackson Baker.
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