International Credit Card application:To give AA.com website the functionality to approve and to accept international credit cards.Ancillary products: Joint Business Seats with Iberia Airlines and British Airlines allowing AA reservations to assign and pay for seats also testing AA seat maps.

Agile product development testing methodology including Scrum. The Rally management testing tool in conjunction with the Quality Center testing platform. Using various Internet browsers Chrome, Internet Explorer and Firefox."If it's broken I will formulate a fix"

Native SABRE, COGNOS, PDC Paperwork, CAARE System, Excel, Microsoft Word, HTML code, Writing and executing test casesQuality Center Testing and Test AutomationScrum (SDLC) Agile Methodologies (SDLC) System Development Life Cycle (SDLC) Waterfall SABRE Quality Assurance User Acceptance Testing System TestingTest Planning, Regression Testing, QTP, Business Requirements Analysis , Requirements Gathering, Business Analysis, Visio, Software Quality...

A Technical writer for various projects relating to the American Airlines AACoRn platform. Using the (SDLC) System Development Life Cycle process to develop and enhance the AACoRn tool.

Projects:(SFPD) Secured Flight Passenger Information, (UMNR) Unaccompanied Minor Information, (INFT) Infant Information. – Allowing reservation agents to insert passenger details on AACoRN a java application.International Credit Card applications allowing reservation agents to accept international credit cardsImplementing the AA Agile SDLC process standards, including creating business process models, business rules, and creating product use cases on various AACoRn IT Reservation Projects.Collaborating with Sr. Business Analyst on AA's Reservation's business unit. Working in conjunction with HP programmers in Argentina and India to resolve and tweak product defects. Create new AACoRN functionality enhancing a better agent user interface. Monitoring QIKRes functionality.

International AAdvantage, International and Domestic Sales

As a (RMA) Reservation Management Assistant I was given the exposure to managerial principles including AA’s (PPC) Peak Performance through Commitment. I also was able to work closely with phone representatives as an Intl. coach in the Reservations Call Center environment motivating them with issues such as: To improve their average hold time, average talk time, as well as reducing their overall phone slippage. While utilizing effective sales techniques and providing quality customer service.Develop candidates with the opportunity of career advancement. RMA responsibilities also included assisting with call observation activity, coaching/counseling, administrative work, team meetings, training and operational activities such as (SOD/MOD) coverage.

Work as a Customer Sales Representative servicing large volume Travel Agencies and Corporate Accounts. Providing high quality customer service while resolving customer issues. Provide support to area Sales Managers using proactive selling strategies. Coordinate with Special Service and other internal departments to meet sales objectives and support the best interest of our top corporate customers.

Responsible for making International and Domestic reservations explaining fare rules and selling reservations. Researching and explaining proper documents for International travel. Very good knowledge of World Geography. Great knowledge of different country customs.

Working with parcels. Memorizing zip codes. Responsible for various parcels to reach numerous destinations throughout the World.