* As team lead of US based Android development, I developed an improved Git branching strategy to simplify feature trackingand reduce deployment time.▪ Successfully deployed tap to pair for handheld Bluetooth devices to simplify the pairing process.▪ Introduced Android product flavors to generate a custom mobile app with voice commands for a specific customer.▪ Implemented app level dark mode that overrides system setting▪ Upgraded app to use adaptive icons for unified look across different hardware manufacturers▪ Debugged issue when logging into 2 simultaneous installs of the application where intent was not being sent

▪ As a technical leader, introduced Docker image cleanup into a legacy application’s upgrade process.▪ Researched, deployed, and owned environments that enabled teams to test code with simulated customer data.▪ Managed Git tagging across release branches to synchronize with patch releases.▪ Served as a customer advocate while working directly with customers to mitigate and fix defects found in production,achieving positive business outcomes by translating customer issues and developing practical solutions.▪ Established RAML standard for customer-facing Rest API, introducing new technology and features to help customers.▪ Applied strong solution solving abilities, introducing and implementing web sockets in standalone applications.▪ Helped in migrating monolith application to microservice hybrid

Principle member of team managing errors reported by external customers while working closely with operations and development teams on long term solutions.

Lead member of top tier support team responsible for application upgrades, issue root cause analysis, and performance optimization.

Member of production support team that provided 24x7 on-call support for three priority 1 applications critical to AT&T operations and mobile phone activations, including all successful iPhone launches.

Team lead for 24x7 provisioning support group for former BellSouth Mobility markets

Handled tech support calls for WAP capable wireless device's and roaming troubleshooting.

Serviced and repaired mobile devices in retail tech support.

Answered customer service calls and emails as well as service agreement processing.