Karl Graves Email and Phone Number

exploring new and innovative ways to deliver training content through the process of gamification for Health NSW

- Create and implement change strategies and plans that maximize employee adoption of modern technologies & minimize resistance.- Conduct impact assessments, assess change readiness, and identify key stakeholders for various clients.- Develop communication strategies identifying avenues of communication available to stakeholder groups- Develop training strategies explaining training approach and the training deployment plan- develop training content and deliver training to end users

My role encompasses- Work autonomously reporting directly to the National Field Operations Manager- Manage time sensitive projects- Analyze and prioritize training needs and requirements- Training workshop and Roadshow events focused on devices, Windows and Office- Constructing tailored training sessions for different audiences- Follow up and measure training success with participants- Support with additional training if needed- Report on training sessions topics and statistical data- Recruitment and induction of new staff- Managing & Mentoring of Product Advisors and their development. Be responsible for KPI performance- Auditing and reporting- Analysis of sensitive data and present this to the relevant stakeholders to achieve desired outcomes- Engage and build relationships with high level managers and key employees in the fieldMaster Trainer Stretch Role:- Organise & run Master's Program within the JB Hi Fi organization- Creating bespoke training content for Microsoft Certification Programs- Facilitating partner conferences- Creating engaging training presentations & Video content

- Develop & maintain relationships with retail sales staff- Assist sales process for Microsoft products in retail stores- Merchandising, including Retail demo loading, planogram compliance &general cleanliness of all Microsoft displays

- Develop & maintain relationships with retail sales staff- Assist sales process for Microsoft products in retail stores- Merchandising, including Retail demo loading, planogram compliance &general cleanliness of all Microsoft displays

- Assist the Integrated Communications & Engagement Manager withwriting communication material- Main point of contact for volunteers & project submitters (Closed for GoodEvent)- Capture and report on key data & statistics alongside projects goals

- Discuss up to date, innovative banking solutions with customers- Deliver outstanding customer service- Meet Targets to ensure revenue growth

- Call existing clients to up sell to new products/services- Manage leads/opportunities- Maintaining a high standard of call quality while adhering to Trustpower’svalues/guidelines