Responsible for building and supporting the platform/application infrastructure of one of the largest eCommerce sites in the world. As a Staff Reliability Engineer I am tasked to maintain high site uptime/availability while embracing rapid change and growth using a strong dev/ops mindset of continuous delivery and site automation. Work with Mobile App development teams to deliver The Home Depot Mobile experience.

• Architect Enterprise Software and hardware solutions to meet the needs of business• Manage team members across the United States to provide business technology and software solutions that will enable the CECO business to be successful• Migrated servers from failing hardware into Cloud Based Services. • Migrated internal applications to Citrix Solutions.

• Managed database and application teams across the US, India and Canada.• Interacts with software product managers, project managers and business web administrators to promote software for how owner association access and payment.• Centralized data tier normalizing corporate data quality with master data management solution. • Citrix desktop rollout to over 3500 users collapsing 20 domains and consolidating email and web portals.• Works with outside service providers and vendors to develop departmental initiatives that can improve the organization. Serves as a mentor and a consultant to Associa IT organization and configuration management staff to recommend best practices.

• Recomends Software to improve business. Administers VMWare, Window Servers and SQL, Vendor Application servers, Exchange, System Center and Sharepoint, Microsoft Dynamics to enable Associa, clients and IT professional’s access to key business data. System Center developed server monitoring strategies to maintain a 24X7 web service operation. Developed support documentation in support of servers and applications.• Interacts with development teams, product and project managers in Canada, Hawaii, and Mexico setting up Applications to promote an environment with improved productivity and satisfaction maximizing technology.As a team we worked to virtualize Server and desktop environment to near 98%. • Provides technical leadership and technical mentoring to team members and individuals outside of my department.• Works with outside service providers and vendors to develop departmental initiatives that can improve the organization. Serves as a mentor and a consultant to Associa IT organization and configuration management staff to recommend best practices.

• Administer VMWare, Windows, Database, and Application servers, System Center and Sharepoint to enable AmerisourceBergen clients and IT professional’s access to key business data. • Directed AmerisourceBergen in website delivery and enterprise solutions to enable pharmaceutical purchasing over the web. System Center developed server monitoring strategies to maintain a 24X7 web service operation. Developed support documentation in support of servers and applications.• Interacts with product managers, project managers and business web administrators to promote an environment with improved productivity and satisfaction.• Provides technical leadership and technical mentoring to team members and individuals outside of my department.• Works with outside service providers and vendors to develop departmental initiatives that can improve the organization. Serves as a mentor and a consultant to AmerisourceBergen IT development organization and configuration management staff to recommend best practices.Project to rollout of the Amerisource Ecommerce and Marketing web landscape.Project to deploy RedDot content manage system.Project to Implement and deploy prescription rebate web portal.Project to implement AS2/Epedigree trading with outside vendorsSetup AS2/Epedigree trading with outside drug distribution companies and supply houses using Axway corporation trading software. Developed alerting mechanisms to alert departments of failures to trade data with McKesson, Walmart, ABC corporate and Oncology supply. Setup of databases and defined database maintenance plans.Project to setup Tealeaf Ecommerce monitoring architecture:Worked with Web Administrators and business owners to deploy Tealeaf capturing software to capture web requests coming into the AmersourceBergen corporate portal.

• Provided coaching, mentoring, and overall leadership to direct reports• Managed team schedules for over 300 employees across the United States and India.• Site Contact for TSANET-Cross Product support between Microsoft and Oracle, IBM, Citrix.• Our Team Maintained over 5 months of 100% customer satisfaction• Collaborated with Teams throughout Microsoft and Third Party software to provide the best customer experience.

• Directed Fortune 500 companies in the implementation of Microsoft products and services including Exchange, IIS, SQL, SharePoint .Net and Office products working with key decision makers throughout all phases of the technology rollout. • Resolved corporate software escalations communicated with Microsoft development teams and corporate customers to improve software technologies.• Acted as technical resource to corporate customers, requiring conversational level technical expertise across all Microsoft products and specialized skills in areas of Microsoft technology. • Acted as Microsoft owner of customer’s operational health with their use of Microsoft technologies and solutions.• Determined, applied, and managed problem prevention and supportability services to reduce and eliminate operational issues and critical situations.• Coordinated with business partners in the development and maintenance of the enterprise architecture models, mappings, methodologies and techniques which included standards, guidelines and best practices for use across the enterprise. • Maintained and expanded working knowledge of current and pre-released Microsoft systems and products, their integration and methods of support delivery, their product support lifecycles, and their security risks and remediation.• Established strong relationships with Microsoft Development Teams, Consulting, Field Sales, internal support Teams and customer stakeholders. Established effective working relationships with Microsoft Support and Product Groups by working through appropriate escalation channels. • Shared best practices with team members to enhance the quality and efficiency of customer support.

• Provided coaching, mentoring, and overall leadership to direct reports• Delivered technical briefing presentations to international colleges.• Mentored colleges from Germany, England, India, Japan, and China in Microsoft technologies and best practices.• Developed business model best practices web sites to influence and improve product development and to aid in mentoring staff• Provided coaching, mentoring, and overall leadership to direct reports• Recognized as a leader in providing a high level of customer service.• Met with Microsoft product managers scheduling milestones and beta releases.• Identified and defined the business requirements with Microsoft value added partners defining issue scope. Resolved and constraints within which solutions must be developed• Site Contact for Cross Product support• Delivered Microsoft .Net training user labs at Microsoft Global Briefing.

Specified network architecture including hubs, gateways, and routers to relay field instrumentation data to the PLC, Programmable Logic Computer, for the control and monitoring of various site located field instruments. Specified communication protocols and network software for water or power plant control. Specified field instrumentation to control and monitor process variables. Developed panel schematics, field instrument site locations, and process diagrams.Project • City of Tulsa waste water treatment plant upgrade Tulsa, Oklahoma• City of Austin waste water treatment plant upgrade Austin, Texas• Rubidoux waste water treatment plant upgrade Rubidoux, California• Six mile Creek/McAlpine pump stations upgrade Raleigh, North Carolina• City of St. Paul water treatment plant upgrade St. Paul, Minnesota• City of College Station water treatment plant upgrade College Station, Texas

Developed instrumentation location drawings PLC I/O schematics, wiring diagrams, and detail drawings using Autocad and reference material such as, P&IDs, structural drawings, piping drawings, and in house developed database software for instrumentation. Researched powerplant instrumentation/control systems and Architected computer control systems, specified applications and specified instruments for monitoring power plant and waste water facilities. This information was used to improve overall design concepts for future project implementations.The following list represents project experience:• Phillips 66 Petroleum Company Project• Sweeney Refinery Environmental Control Unit Hazardous Waste Incinerator, Sweeney, Texas• Illinois Power Company Natural Gas Compression Station Project, Centralia, Illinois • Nevada Cogeneration and Black Mountain Project, Garnet Valley, Nevada

Managed a 10-12 person team to improving the manufacturing process as we built Confidential encoding and decoding field personnel satellite communication equipment for the National Security Agency using MIL standard build techniques. Quality checked all circuit boards being built using military standards. Improved production and lowered manufacturing costs by cross training and improving team efficiency saving over 2 million dollars. Provided coaching, mentoring, and overall leadership to direct reports.