Karl Masters Email and Phone Number
An accomplished and high achieving Credit and UAT professional with over a decade of experience in collections, and 4+ years in software testing delivering quality assurance for workflow management and accounting software. Results-focused with a proven track record of delivering commercial benefits, strategic projects and developing processes. A strategic thinker able to excel in challenging environments with strong analytical skills and a practical approach to solving problems.
Nexum Software
View- Website:
- nexumsoftware.com
- Employees:
- 16
-
Senior Technical Support AnalystNexum Software Apr 2024 - Present -
Senior Test AnalystShell Energy Jun 2022 - PresentCoventry, England, United Kingdom• Coordinated regression testing for external applications and managed test environments. • Recording of test plans for different test phases (Integration testing, users acceptance testing, regression testing).• Leasing with stakeholders to conduct analysis required for planning and evaluating testing. • Supervise creation of test automation builds, test cases and scripts as identified by the solution/product specifications. -
Test AnalystShell Energy Sep 2019 - Jun 2022Coventry, England, United Kingdom• A thorough understanding of risk-based testing • Implementation of automated test tools transitioning away from manual test environment. • Experience of using a variety of test management tools such as Cucumber studio / Microsoft Azure DevOps and manual scripting. • Reporting and tracking defect to through to resolution. • Able to communicate effectively with both technical and non-technical colleagues at all levels. -
Project ManagerShell Energy Aug 2017 - Oct 2019Coventry, England, United Kingdom• Support Credit management with Collection strategy redesign and continuous improvements.• Define the business problem statement and developing the solutions.• Delivering project outcomes within time, budget, scope, and quality.• Transitioning the project outcomes at project closure to the appropriate business, operations, or risk teams to allow them to embed the changes. -
Collections Performance ManagerShell Energy Feb 2014 - Jul 2017Coventry, England, United Kingdom• Managing the late-stage delinquency accounts to ensure timely contact, promises, promises kept payments and to minimise rolls rates. • Manage vendor performance against SLAs and contractual obligations.• Ensure sufficient staffing and training to ensure appropriate knowledge of processes and strategies.• Perform frequent on-site quality assurance reviews.• Adherence to operating policies, servicing guidelines, procedures, contractual obligations and regulatory requirements
Frequently Asked Questions about Karl Masters
What company does Karl Masters work for?
Karl Masters works for Nexum Software
What is Karl Masters's role at the current company?
Karl Masters's current role is SaaS, Collections and Utility Specialist.
Who are Karl Masters's colleagues?
Karl Masters's colleagues are Darryl Hudson, Satish Ganatra, Satish Ganatra, Satish Ganatra, Sabiha Khan, Shelagh Hudson, Asif Peshkar.
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Karl Masters
Store Manager At Magnet Ltd - Highly Experienced And Driven To Create Successful Teams That Deliver A Memorable Customer Experience And Generate Profit. It’S All About People And How We Relate To Each Other!Canterbury2 +447900XXXXXX
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