Karl Murphy Email & Phone Number

Vancouver, British Columbia, Canada

· Progressed from busser to bartender/server within two months, demonstrating quick adaptability and strong work ethic.· Demonstrated extensive menu knowledge to enhance the customer experience and capitalize on upselling opportunities seamlessly.· Consistently delivered exceptional customer service, building strong rapport with a diverse clientele and earning recognition as the preferred server among regular customers.· Mastered personalized service by actively listening to each customer, delivering tailored experiences to meet their needs and desires effectively.· Responsible for weekly bar inventory enabling a clear comprehension of the flow of product through the restaurant and the profitability of the bar.· Deal directly with money, managing the bar float, and closing off financial transations.· Utilized strong communication and organizational skills to promptly and efficiently resolve customer issues, ensuring a positive dining experience.· Facilitated the smooth integration of new team members, training them to adapt to the restaurant's processes and culture, while fostering a cohesive work environment.

Vancouver, British Columbia, Canada

Engaged in direct customer interaction and product recommendations, refining my sales skills and customer service abilities.Developed a deep understanding of our products which allowed me to effectively communicate the benefits and differentiate between the offerings available.Learnt merchandising strategies and their impact on consumer behaviour as well as a keen eye for detail to maintain eye-catching displays.Worked closely with merchandisers to target underperforming products and highlight them to customers through product presentations and promotions.Responsible for stock management and closing off financial transactions.Dealt directly with customers in a polite, warm manner while handling queries and requests.Collaborated with team members to maintain quality, streamline workflow, and anticipate customer needs proactively.Gained valuable insight into inventory management and replenishment processes while working in the stockroom enhancing my understanding of product availability dynamics and the requirements to ensure timely delivery of goods to customers.

Bachelor, International Commerce

Major in Commerce with a specialisation in Marketing and Sales. Minor in Spanish with a study abroad period in Madrid.

Bachelor Of Commerce - Bcom, Sales And Marketing Operations/Marketing And Distribution Teacher Education

Activities and Societies: SoccerDeveloped an all round business acumen and a C1 speaking level in Spanish.