Karl Thomas Email & Phone Number

Manchester, United Kingdom

• I’m managing project delivery in a PMO to implement solutions which change or add to the existing in-flight managed service. Projects have a value between £5k and £80k.
• Managing a portfolio of approx. 10 projects, running concurrently and to completion
• Leading each project from initiation through planning, delivery, billing and closure
• Engaging multiple service partners to design and implement solutions aligned to requirements
• Contributing to contract change notes which capture additional scope incl. impact assessment
• Creating MS project plans to schedule tasks, dependencies, durations and resources

Manchester, United Kingdom

• I supported the engineer workstream on a Digital Workplace Programme with a value of £12m. Over 3 years 120,000 end-users were deployed Microsoft Surface Laptops with Windows 10 OS and Microsoft Office 365.
• Interface between project team and an engineer resource pool of 35 for problem resolution
• Coordination of engineering team across deployment readiness and delivery
• Ensure deployment targets achieved while providing end-users with first-rate customer experience
• Creation of project deliverables e.g. MS project plan, E2E process mapping and product descriptions
• Design of engineer workstream processes incl. resource scheduling, onboarding and deployment

Manchester, United Kingdom

• I led a deployment team on a Digital Workplace project with a value of £5.5m. Over 12 months 25,000 end-users were deployed Hewlett Packard EliteBooks with Windows 10 OS and Microsoft Office 365.
• Managed a deployment team of 5 project coordinators
• Achieved the required deployment rate of 1,400 end-users per sprint to meet project dependencies
• Day-to-day accountability for the planning and organisation of all deployment team activities
• Designed, documented and implemented the E2E deployment processes
• Defined management information dashboard for progress reporting to senior customer management

Manchester, United Kingdom

• I managed business change requests in a PMO to implement solutions which change or add to the existing in-flight managed service. Projects varied in value but typically up to £80k.
• Managed portfolio of approx. 10 change requests E2E from pre-sales to closure
• Implemented multiple new branch infrastructure installations, site relocations and decommissions
• Engaged engineers, service desk analysts, internal service partners and external third-party suppliers
• Application packaging lead for all such change requests
• RAID log management, cost model creation, client billing and forecasts

Manchester, England

• I managed stock and logistics on a Global Workplace Refresh with a value of £2.5m. Over 6 months 16,000 end-users were deployed Dell Latitude Laptops with Windows 7 OS and Microsoft Office 2010.
• Accountable for planning hardware stock levels, third-party legacy management and logistics costs
• Collaborated with build manager to define integrated processes and infrastructure of build factory
• Created accurate asset tracking and kit call-off processes to meet build and deployment demand

London, England

• I led the testing of infrastructure services on an End-User Computing Transition and Transformation. Infrastructure capabilities were delivered allowing the client to migrate away from existing supplier systems.
• Managed service readiness testing and acceptance activity across ITIL service lines
• Created a test project plan and designed test scenarios that mitigated risks to system quality
• Engaged appropriate test resource and enabled all pre-requirements in readiness for test sessions

London, England

• I supported the Americas PM on a Global End-User Support Transformation. All Service Desk, Access Management and Onsite Support functions were delivered to 100,000 end-users in Americas, APAC and EMEA.
• Hypercare Lead and Operability Testing Lead roles taken on additionally for development
• Tracked milestones, managed risks, issues and SharePoint
• Minute taking for Executive Steering Board and Global Transition Review

London, England

• I scheduled deployments on a Global Workplace Refresh. Over 15,000 end-users across the UK, US and Sweden were deployed laptops with Windows 7 OS and Microsoft Office 2010.
• Coordinated high volume of communications with end-users and PMs to schedule deployments
• Set end-user expectations based on engineer availability to ensure a positive client experience
• Re-planned schedules based on engineering capability and availability

London, United Kingdom

LR commenced a Culture Change and Relocation project. To transition approx. 400 marine roles from London to the client’s state-of-the-art, purpose-built Global Technology Centre in Southampton.I provided specialist support by working collaboratively across 5 business workstreams to deliver a system of data, that drove project planning, management.

London, United Kingdom

Provided senior team support to the Marketing Director and the Planning Director of the investment bank in all aspects of branding and presentations during a brand refresh roll out.

London, United Kingdom

Responsible for publishing the Global Quality & Risk Management Manual onto a web-based platform. I also delivered the US firm’s manual and a Global IT policy manual.

London, United Kingdom

Supported the Undergraduate Programme through the independent external assessment of its examination procedures and processes to deliver the highest academic standards and quality assurance.